Manager/Sr Manager, Revenue Management Continuous Improvement & Innovation Strategy

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Industrial, Process & Manufacturing EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Strategic thinking","Organizational skills","Data-driven problem-solving","Communication"]

Lead a team within the Strategy and Continuous Improvement group to understand and improve processes and customer journey designs across airport and contact-center operations. Oversee multiple time-sensitive projects from inception to completion, using continuous improvement tools, advanced data analysis, and strong cross-functional collaboration. Partner with business owners at all levels, support analysts with structure and coaching, and travel up to 20% as needed.

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American Airlines Group
American Airlines Group
2 days ago

Manager/Sr Manager, Revenue Management Continuous Improvement & Innovation Strategy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead a team within the Strategy and Continuous Improvement group to understand and improve processes and customer journey designs across airport and contact-center operations. Oversee multiple time-sensitive projects from inception to completion, using continuous improvement tools, advanced data analysis, and strong cross-functional collaboration. Partner with business owners at all levels, support analysts with structure and coaching, and travel up to 20% as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Industrial, Process & Manufacturing Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead a team of analysts specializing in process improvement and customer journey enhancement across airports and contact centers.
  • •Oversee concurrent, time-sensitive projects from inception to completion across reservations and service recovery areas.
  • •Apply continuous improvement tools and methodologies to drive process improvement.
  • •Use advanced data analysis to support and justify projects and proposals.
  • •Collaborate cross-functionally to create strategies and solutions and build relationships with business owners at all levels.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor's degree in a relevant field or equivalent experience/training.
  • •5+ years of work experience, preferably in industrial engineering, operations, or related airline experience.
  • •3+ years leading process improvement teams (formally or informally).
  • •Experience working with and presenting to senior leadership.
  • •Experience using continuous improvement methods and driving process improvements across operations or customer teams.
Experience:5+ yearsAirlineOperationsProcess improvement
Education:Bachelor's
Skills:LeadershipStrategic thinkingOrganizational skillsData-driven problem-solvingCommunication
Certifications:Lean Six Sigma
Tech Stack:Lean Six SigmaExcelPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn