Customer Service

Qureos
United States
Workplace: OnsiteFull timeUSD 25 - 49 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Conflict resolution","Organizational skills","Time management","Teamwork"]

Serve as the primary point of contact for customer questions across phone, email, and online channels. Provide accurate product and service information, process orders and quotations, and manage returns. Resolve complaints professionally to maintain customer loyalty, keep customer records up to date in the company database, and coordinate with sales and logistics to deliver a seamless customer experience while collecting feedback for continuous improvement.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer questions across phone, email, and online channels. Provide accurate product and service information, process orders and quotations, and manage returns. Resolve complaints professionally to maintain customer loyalty, keep customer records up to date in the company database, and coordinate with sales and logistics to deliver a seamless customer experience while collecting feedback for continuous improvement.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for customer enquiries via telephone, email, and online channels.
  • •Provide accurate and detailed information about products and services.
  • •Process customer orders, prepare quotations, and manage returns efficiently.
  • •Resolve customer issues and complaints professionally to maintain customer loyalty.
  • •Maintain and update customer records in the company database and coordinate with sales and logistics for a seamless experience.

Pay and Benefits

Salary: USD 25 - 49 hourly

Key Requirements

  • •Proven experience in a customer-facing service role is essential.
  • •Exceptional communication and interpersonal skills, with a professional and friendly telephone manner.
  • •Strong problem-solving and conflict-resolution abilities to resolve customer issues effectively.
  • •Excellent organisational and time-management skills with the ability to prioritise tasks.
  • •Proficiency in common office software; experience with CRM systems is advantageous.
Skills:CommunicationInterpersonal skillsProblem-solvingConflict resolutionOrganizational skillsTime managementTeamwork
Tech Stack:Office softwareCRM systemsCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn