Call Center Agent

Midis Group
Prague
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Customer service","Troubleshooting","Documentation","Coordination","Time management"]

Handle inbound and outbound calls, responding to customer orders, inquiries, and technical issues while providing centralized information. Follow SLA guidelines for ticket handling, updating statuses in internal and partner portals, and ensuring support teams respond within SLA. Monitor call status, route calls to the right resources, manage priority complaints, process orders and applications, and keep detailed documentation and reporting to support ongoing improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Midis Group
Midis Group
1 day ago

Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound and outbound calls, responding to customer orders, inquiries, and technical issues while providing centralized information. Follow SLA guidelines for ticket handling, updating statuses in internal and partner portals, and ensuring support teams respond within SLA. Monitor call status, route calls to the right resources, manage priority complaints, process orders and applications, and keep detailed documentation and reporting to support ongoing improvements.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound and outbound calls, responding to customers with orders, inquiries, and troubleshooting.
  • •Provide information and support services for IT-related queries and handle technical cases under the SLA.
  • •Update ticket status in internal and partner portals and monitor call status to ensure SLA-compliant ticket responses.
  • •Route calls to the appropriate resources and guide customers on new products, services, and policies.
  • •Process orders and applications, review account items (billing, shipping, warranties), and document call information with reporting.

Key Requirements

  • •Bachelor’s/technical degree in Business Administration or a related field.
  • •1–2 years of relevant experience.
  • •Ability to provide information and support for IT-related customer queries.
  • •Knowledge of handling technical cases and updating tickets in internal and partner portals.
  • •Strong coordination skills to escalate high-priority complaints with the Senior Agent or manager.
Experience:1-2 years
Education:Bachelor's in Business Administration
Skills:Customer serviceTroubleshootingDocumentationCoordinationTime management

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website