Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 27.14 - 27.14 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Collaboration","Multi-tasking"]

Serve as the primary liaison between service customers and technicians, delivering an exceptional customer experience throughout vehicle service and repair. Warmly greet customers, handle incoming calls with timely status updates, and accurately create/process repair orders and documentation. Recommend repairs, secure approvals for Extended Service Policy (ESP) claims, manage service payments, and maintain a clean, compliant work area while handling multiple priorities in a fast-paced environment.

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CarMax
CarMax
2 days ago

Customer Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, delivering an exceptional customer experience throughout vehicle service and repair. Warmly greet customers, handle incoming calls with timely status updates, and accurately create/process repair orders and documentation. Recommend repairs, secure approvals for Extended Service Policy (ESP) claims, manage service payments, and maintain a clean, compliant work area while handling multiple priorities in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally to deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately, routing to technicians and finalizing repair documentation before invoicing.
  • •Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 27.14 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus delivering an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborate effectively across departments.
  • •Comfortable standing/walking for extended periods and working flexible shifts including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer serviceCollaborationMulti-tasking

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn