NTT

5 days ago

SAP Client Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the primary escalation point and trusted advisor for ECS SAP customer engagements, coordinating account activities with internal teams and customer stakeholders. Own contractually agreed service delivery for SAP HANA Enterprise Cloud, ensuring change requests are processed on time, driving cloud transformation toward S/4HANA, and providing service-level reporting. Lead governance meetings, manage proactive plans and reactive support requests, and handle commercial aspects such as costs, profitability, invoicing, and scope changes.

Location: Halifax

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Act as the voice of the client and main contact/escalation point for ECS engagement questions and issues.
•Manage and coordinate customer engagement activities with internal stakeholders and customers, including contract adherence and profitability.
•Drive cloud transformation adoption of S/4HANA and SAP cloud standardization with key client stakeholders.
•Lead proactive delivery of service plans and reactive support requests; host status and governance meetings.
•Manage administrative engagement tasks (staffing, reporting, controlling) and drive change requests, reporting, invoicing, and customer satisfaction outcomes.

Key Requirements

•Minimum 5+ years of experience in project management or SAP Operations.
•Minimum 5+ years of experience in a customer-facing role.
•Minimum 5+ years of experience in service management capacity managing multiple clients.

Experience:5+ yearsSAPCloudCustomer-facingService management

Skills:Stakeholder managementCustomer relationship managementTrusted advisingProactive deliveryRisk/de-escalation

Tech Stack:SAPS/4HANAHANA Enterprise CloudSAP Enterprise Cloud Services (ECS)SuccessFactors

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT