3 days ago

Lead CSR/Teller - Powell, OH - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide advanced customer service in interactions, using independent judgment to support complex requests. Follow risk and ethical policies while delivering a positive customer experience and maintaining confidentiality. Collaborate with the Financial Center Manager on cash counts and FCA requests, handle daily office responsibilities, and support operations by maintaining accurate balancing records. Serve as a resource for customers and platform team, assist in training new Customer Service Representatives, and make consultative referrals to bankers and business partners.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service, listen to customer needs, and guide customers to meet their financial needs.
•Follow risk appetite and policies by identifying, assessing, managing, monitoring, and reporting risks.
•Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
•Perform daily office responsibilities to maintain efficient operations and keep balancing records aligned with policy.
•Assist in training newly hired Customer Service Representatives and make consultative referrals to bankers and business partners using appropriate tools for tracking.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative, demonstrate sound judgment in problem resolution, and act as a leader/resource.

Education:Bachelor's

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentLeadership

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

3 days ago

Lead CSR/Teller - Powell, OH - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service, listen to customer needs, and guide customers to meet their financial needs.
•Follow risk appetite and policies by identifying, assessing, managing, monitoring, and reporting risks.
•Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
•Perform daily office responsibilities to maintain efficient operations and keep balancing records aligned with policy.
•Assist in training newly hired Customer Service Representatives and make consultative referrals to bankers and business partners using appropriate tools for tracking.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative, demonstrate sound judgment in problem resolution, and act as a leader/resource.

Education:Bachelor's

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentLeadership

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor