Partner Service Delivery Manager (PSDM)

HP
Sofia
Full timeFunction: Program & Project Management (PMO)Education: high_schoolSkills: ["Strong communication","Customer-centric","Positive attitude","Teamwork","Analytical skills"]

Manage operational performance and quality for assigned channel partners, serving as the first point of contact for partner enquiries and owning issues end to end. Lead new partner setup through education and operational trainings, communicate updates to guides and programs, and ensure targets are met across accreditation metrics. Drive partner and customer satisfaction, support financial warranty claims, and escalate partner issues while continuously improving operational processes.

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FursaFursa
HP
HP
2 days ago

Partner Service Delivery Manager (PSDM)

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Last checked: 5 hours agoStatus: Live

Job Summary

Manage operational performance and quality for assigned channel partners, serving as the first point of contact for partner enquiries and owning issues end to end. Lead new partner setup through education and operational trainings, communicate updates to guides and programs, and ensure targets are met across accreditation metrics. Drive partner and customer satisfaction, support financial warranty claims, and escalate partner issues while continuously improving operational processes.
Location: Sofia
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Manage operational matters and quality performance for assigned channel partners.
  • •Educate and train partners to self-sufficiency, including delivering operational trainings and updates to guides and programs.
  • •Serve as main point of contact for partner enquiries; own queries and ensure satisfactory resolution end to end.
  • •Ensure partners meet operational targets in accreditation metrics and deliver high-quality service delivery to customers.
  • •Drive operational improvements, support and motivate partners, and act as escalation point for partner escalations.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveMeal AllowanceWellness StipendRemote Work

Key Requirements

  • •Bachelor/Master in Business or related fields.
  • •Fluent in written and verbal English.
  • •Experience in a virtual team environment.
  • •1–2 years of experience in service delivery (advantage).
  • •Understanding of the channel partner business model (advantage).
Education:High School in Business or related
Skills:Strong communicationCustomer-centricPositive attitudeTeamworkAnalytical skills
Languages:English
Tech Stack:MS OfficeReportingData managementBusiness analysis

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn