Sales & Service Support Executive (The Gardens Mall)

Hermes
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Communication","Organization","Reliability","Autonomy","Teamwork"]

Own back-office customer service management for reservations, customer requests, personalized orders, repairs, and aftersales follow-ups. Handle complaint and customer contact follow-up using store IT tools, ensuring quality, performance tracking, and continuous improvement. Partner with the sales team to optimize service processes, monitor conversion rates and lead times, and support store administration such as till control, stock discrepancy assistance, and internal compliance procedures.

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FursaFursa
Hermes
Hermes
3 days ago

Sales & Service Support Executive (The Gardens Mall)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own back-office customer service management for reservations, customer requests, personalized orders, repairs, and aftersales follow-ups. Handle complaint and customer contact follow-up using store IT tools, ensuring quality, performance tracking, and continuous improvement. Partner with the sales team to optimize service processes, monitor conversion rates and lead times, and support store administration such as till control, stock discrepancy assistance, and internal compliance procedures.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Manage and follow up customer services, including customer contact and complaint handling, reservations, special/personalized orders, remote sales, and repair requests using relevant store IT tools
  • •Ensure quality and performance of follow-up for all customer services, and drive continuous improvement for customer service operations
  • •Monitor conversion rates and average duration for reservations and customer requests, and track lead times across the aftersales and repair lifecycle steps
  • •Support store internal control and procedures, including archiving documents, applying internal control and health & safety procedures, and supporting till control if needed
  • •Support store administration such as staff rota, uniform allocation, office stationery/food & beverage supply coordination, and day-to-day maintenance and security coordination

Key Requirements

  • •Minimum 1 year of experience
  • •Significant previous experience in an administrative/operations position, preferably in a retail environment
  • •Organized, rigorous, reliable, able to organize work autonomously and anticipate
  • •Service- and customer-oriented with excellent communication skills
  • •Proficient with Excel and IT tools
Experience:1+ yearsRetailLuxury
Skills:CommunicationOrganizationReliabilityAutonomyTeamwork
Languages:English
Tech Stack:ExcelIT tools

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn