Staff Software Engineer

Zoom Video Communications
San Jose
Workplace: HybridFull timeUSD 146,700 - 339,300 annuallyFunction: Software EngineeringExperience: 10+ yearsSkills: ["Technical leadership","Mentoring engineers","Problem-solving","Cross-functional collaboration","Technical direction setting"]

Build and scale Zoom’s AI-powered Virtual Agent (ZVA) to improve reliability, accuracy, and resolution rates for customer inquiries. Diagnose agent quality issues across model behavior, prompt design, and system architecture; design prompt architectures and prompt chains; and develop evaluation pipelines to detect regressions before production. Lead technical direction for agent quality while partnering with product, model, and engineering teams across US and China time zones.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
2 days ago

Staff Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Build and scale Zoom’s AI-powered Virtual Agent (ZVA) to improve reliability, accuracy, and resolution rates for customer inquiries. Diagnose agent quality issues across model behavior, prompt design, and system architecture; design prompt architectures and prompt chains; and develop evaluation pipelines to detect regressions before production. Lead technical direction for agent quality while partnering with product, model, and engineering teams across US and China time zones.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Diagnose and resolve AI agent quality issues across model behavior, prompt design, and system architecture, driving fixes end-to-end.
  • •Design and optimize system prompt architectures, few-shot examples, and prompt chains to improve reliability and resolution rates.
  • •Build and maintain evaluation pipelines to measure agent quality, detect regressions, and validate improvements before production.
  • •Architect scalable, maintainable systems to support high-performance AI agent operation at scale.
  • •Set technical direction for agent quality by mentoring engineers and influencing roadmap to deliver measurable customer outcomes.

Pay and Benefits

Salary: USD 146,700 - 339,300 annually
Equity and Bonus:Equity

Key Requirements

  • •Advance degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • •10+ years of software engineering experience with strong system architecture skills.
  • •3–5+ years working on AI-powered products, LLM-based systems, or conversational AI agents in production.
  • •Track record diagnosing and improving AI agent quality, with examples of identifying failure modes and measurable improvements.
  • •Prompt engineering skills, including system prompt design, context management, and prompt chain optimization; DSPy/APO/GEPA experience is a plus.
Experience:10+ yearsAI-powered productsLLM-based systemsConversational AI agents
Education:
Skills:Technical leadershipMentoring engineersProblem-solvingCross-functional collaborationTechnical direction setting
Tech Stack:AIVirtual agentLLM-based systemsPrompt engineeringSystem promptsContext managementPrompt chainsFew-shot examplesEvaluation pipelinesDSPyAPOGEPAMachine learning (ML)Model training

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn