Sr. Injury Claims Adjuster

USAA
San Antonio, Phoenix
Workplace: HybridFull timeUSD 63,590 - 121,530 annuallyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Time-management","Decision-making","Problem-solving","Financial judgment"]

Adjust attorney-involved, moderately complex bodily injury claims by confirming coverage, determining liability, investigating loss details, evaluating injuries, negotiating settlements, and defending outcomes in compliance with state laws. Deliver concierge-level member service through proactive communication and clear expectation setting, manage assigned claim workloads, and document decisions. This hybrid role requires in-office presence 3 days per week and supports surges and catastrophe operations as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
USAA
USAA
3 days ago

Sr. Injury Claims Adjuster

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Adjust attorney-involved, moderately complex bodily injury claims by confirming coverage, determining liability, investigating loss details, evaluating injuries, negotiating settlements, and defending outcomes in compliance with state laws. Deliver concierge-level member service through proactive communication and clear expectation setting, manage assigned claim workloads, and document decisions. This hybrid role requires in-office presence 3 days per week and supports surges and catastrophe operations as needed.
Location: San Antonio, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Adjust attorney-involved moderately complex bodily injury claims and associated auto physical damage within authority guidelines.
  • •Confirm coverage decisions, determine legal liability, and evaluate claim settlement amounts.
  • •Investigate loss details and maintain clear documentation of the full claims decision process.
  • •Prioritize and manage assigned claims workload, providing timely claims status updates.
  • •Collaborate with team members and partner with vendors/internal business partners to resolve issues and support escalations, including workload surges/catastrophe operations as needed.

Pay and Benefits

Salary: USD 63,590 - 121,530 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid Leave

Key Requirements

  • •High school or General Equivalency Diploma.
  • •1 year of injury adjusting experience.
  • •2 years of auto liability claims adjusting experience.
  • •Deep knowledge of the auto claims contract and application of case law and state laws and regulations.
  • •Acquire and maintain an insurance adjuster license within 90 days (and within required attempt limits).
Experience:InsuranceAuto claimsBodily injury
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionTime-managementDecision-makingProblem-solvingFinancial judgment
Licenses:Insurance adjuster license

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn