1 month ago

Technical Customer Success Manager- EAST

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 45 minutes agoStatus: Live

Job Summary

Join a distributed customer success team to drive adoption of Honeycomb in post-sale accounts. Own the post-sales relationship for an account portfolio, drive value with technical sponsors, automate and scale lifecycle events (kickoff, onboarding, executive reviews, capacity planning, user engagement), create reusable content, and represent customer needs in Engineering and Product meetings to influence roadmaps.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-sales relationship for a portfolio of accounts
•Drive value and outcomes with technical sponsors and champions
•Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement
•Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
•Represent the customer in internal meetings with Engineering and Product Management

Pay and Benefits

Salary: USD 116,500 - 137,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceHome OfficeInternet StipendEquity

Key Requirements

•3+ years of experience in the SaaS or Enterprise software industry
•Experience in Customer Success, Technical Account Management, Sales or Customer Services
•Strong organizational skills and ability to handle many simultaneous conversations in email and chats
•Willingness to test, establish and document new processes in a startup environment
•Love of data analytics systems and curiosity to explore and extract insights; working knowledge of enterprise software subscription lifecycle

Experience:SaaSEnterprise softwareDeveloper Tools

Skills:CommunicationOrganizationProblem-solvingData analyticsCustomer service

Languages:English

Tech Stack:SQLMode AnalyticsBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

honeycomb.io

Provides a cloud-based observability platform that helps engineering teams debug, explore, and understand production systems by ingesting high-cardinality event data for fast querying and real-time analysis.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn

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honeycomb.io

1 month ago

Technical Customer Success Manager- EAST

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 45 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-sales relationship for a portfolio of accounts
•Drive value and outcomes with technical sponsors and champions
•Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement
•Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
•Represent the customer in internal meetings with Engineering and Product Management

Pay and Benefits

Salary: USD 116,500 - 137,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceHome OfficeInternet StipendEquity

Key Requirements

•3+ years of experience in the SaaS or Enterprise software industry
•Experience in Customer Success, Technical Account Management, Sales or Customer Services
•Strong organizational skills and ability to handle many simultaneous conversations in email and chats
•Willingness to test, establish and document new processes in a startup environment
•Love of data analytics systems and curiosity to explore and extract insights; working knowledge of enterprise software subscription lifecycle

Experience:SaaSEnterprise softwareDeveloper Tools

Skills:CommunicationOrganizationProblem-solvingData analyticsCustomer service

Languages:English

Tech Stack:SQLMode AnalyticsBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

honeycomb.io

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn