Information Technology Support Specialist

General Dynamics
United States
Workplace: OnsiteFull timeUSD 30.44 - 41.18 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Customer service","Communication","Problem-solving","Mentoring"]

Provide frontline help desk and remote support to ensure users and mission systems stay operational. Triage and resolve hardware, software, and basic network connectivity issues through phone, email, chat, and ticketing systems, escalating complex problems and mentoring junior technicians. Install and update software, support account tasks like password resets, diagnose peripheral issues, maintain inventory, and produce clear documentation and knowledge base contributions while following security and IT policies.

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General Dynamics
General Dynamics
1 month ago

Information Technology Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide frontline help desk and remote support to ensure users and mission systems stay operational. Triage and resolve hardware, software, and basic network connectivity issues through phone, email, chat, and ticketing systems, escalating complex problems and mentoring junior technicians. Install and update software, support account tasks like password resets, diagnose peripheral issues, maintain inventory, and produce clear documentation and knowledge base contributions while following security and IT policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver responsive help desk support via phone, email, chat, and ticketing systems; triage and resolve technical issues and escalate as needed.
  • •Troubleshoot hardware, software, and basic network connectivity problems and provide step-by-step guidance to users.
  • •Install, configure, and update software; handle account support tasks such as password resets and lockouts.
  • •Diagnose peripheral issues (printers, scanners) and maintain inventory/asset management processes.
  • •Create accurate documentation, update the knowledge base, follow security/IT policies, and report potential incidents promptly.
Travel: Low travel

Pay and Benefits

Salary: USD 30.44 - 41.18 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife Insurance

Key Requirements

  • •5+ years of relevant help desk or IT support experience.
  • •AA/AS degree.
  • •Active TS/SCI with Full-Scope Polygraph clearance.
  • •U.S. citizenship.
  • •CompTIA Security+ (or obtainable within first 3 months).
Experience:5+ years
Education:Associate's
Skills:Customer serviceCommunicationProblem-solvingMentoring
Certifications:CompTIA Security+ CECompTIA

Eligibility

Nationality:US National
Security Clearance:TS/SCIFull-Scope Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn