Mortgage Service Officer / Senior Mortgage Service Officer - Hong Kong Business (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Interpersonal","Analytical","Teamwork","Customer service"]

Join HSBC's Retail Banking team in Hong Kong as a Mortgage Service Officer or Senior Mortgage Service Officer. You will support end-to-end mortgage processes, provide mortgage solutions, liaise with multiple departments to ensure compliance, and collaborate with branch/outreach teams to grow mortgage drawdowns and client satisfaction.

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HSBC
HSBC
6 months ago

Mortgage Service Officer / Senior Mortgage Service Officer - Hong Kong Business (Kowloon City, Kowloon, HK)

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Job Summary

Join HSBC's Retail Banking team in Hong Kong as a Mortgage Service Officer or Senior Mortgage Service Officer. You will support end-to-end mortgage processes, provide mortgage solutions, liaise with multiple departments to ensure compliance, and collaborate with branch/outreach teams to grow mortgage drawdowns and client satisfaction.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Manager level

Key Responsibilities

  • •Grow the Bank’s mortgage lending business by supporting the end-to-end mortgage process and application referred by branch and mortgage outreach sales team.
  • •Provide privilege mortgage solutions and services to customer. Identify customer other banking needs such as protection, financial and follow through mortgage application journey.
  • •Communicate closely and timely with frontline on mortgage approval result and counter offer to secure the mortgage drawdown and raise Bank’s mortgage penetration.
  • •Liaise with internal and external department to ensure mortgage documents are in compliance with the Bank’s policies, guidelines and regulatory requirements as well as service standards.
  • •Collaborate with various branch streams and outreach sales teams to fulfill customers’ property and financial needs with the Bank and uplift the application to drawdown ratio.

Key Requirements

  • •Knowledgeable in Mortgage products and credit guidelines.
  • •Able to work independently and at the same time can collaborate well with team and staff from frontline and internal department.
  • •Good communication, interpersonal and analytical skills.
  • •Great sense of responsibility and servicing mind-set to ensure efficient and quality customer service processes.
  • •Holder of relevant insurance and investment licenses and CPD requirements.
Experience:BankingFinancial services
Skills:CommunicationInterpersonalAnalyticalTeamworkCustomer service
Licenses:InsuranceInvestment licenses

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn