Service Advisor - Mancuso Harley Davidson Crossroads

Serve as the first point of contact for riders, greeting customers, listening to their needs, and translating mechanical issues into clear service plans. Write up service orders, coordinate with technicians, and manage workflow from start to finish while keeping customers updated with straightforward explanations. Create accurate service quotes with costs and timelines, and recommend parts, performance upgrades, and accessories so riders get back on the road with confidence.