Test Center Administrator (FT)

Prometric
Phoenix
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Professional communication","Report writing","Multi-tasking","Attention to detail","Teamwork"]

Serve as the face of Prometric in the Phoenix test center by welcoming examinees, verifying identification, performing required security checks, and actively monitoring exams to maintain exam integrity. Maintain a secure environment and properly handle candidate issues with urgency, reporting incidents outside company guidelines. Work flexible shifts across Monday–Saturday hours, including Saturdays, with schedules provided two weeks in advance. Provide a fair and comfortable testing experience.

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Prometric
Prometric
3 days ago

Test Center Administrator (FT)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the face of Prometric in the Phoenix test center by welcoming examinees, verifying identification, performing required security checks, and actively monitoring exams to maintain exam integrity. Maintain a secure environment and properly handle candidate issues with urgency, reporting incidents outside company guidelines. Work flexible shifts across Monday–Saturday hours, including Saturdays, with schedules provided two weeks in advance. Provide a fair and comfortable testing experience.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Maintain expert knowledge of test center policies, practices, and procedures.
  • •Greet examinees, verify identification, and perform required security checks (including the use of wands).
  • •Continuously monitor candidates as they complete exams and safeguard the test center from misconduct.
  • •Report and/or resolve candidate issues with urgency and report occurrences outside company guidelines.
  • •Represent Prometric’s vision, mission, and values while ensuring every candidate receives a fair and comfortable testing experience.

Pay and Benefits

Perks:Paid Holidays401kSick TimePaid LeaveVision

Key Requirements

  • •High school diploma or equivalent is required; college experience is a plus.
  • •Minimum of one year of customer service experience required, in person (e.g., call center, retail, restaurant).
  • •Must be 18 years of age to qualify.
  • •Ability to communicate professionally and effectively with candidates and coworkers.
  • •Ability to write detailed and accurate reports and correspondence.
Experience:Customer service
Education:High School
Skills:Professional communicationReport writingMulti-taskingAttention to detailTeamwork
Tech Stack:Microsoft WindowsMS OfficeOutlookExplorer

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn