Community Marketing Manager

Own the experience of Mach9’s customer community by designing onboarding, moderation, and activities that drive sustained engagement across online conversations and in-person events. Build participation through repeatable conversation and program playbooks, develop customers into advocates and referral sources, and plan recurring meetups, user groups, and advisory sessions. Write customer stories and promote events via newsletter and social content, while channeling customer feedback to product, engineering, and customer success teams.