Community Marketing Manager

Mach9
San Francisco
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Communication","Writing","Creative judgment","Organization","Independence","Relationship building"]

Own the experience of Mach9’s customer community by designing onboarding, moderation, and activities that drive sustained engagement across online conversations and in-person events. Build participation through repeatable conversation and program playbooks, develop customers into advocates and referral sources, and plan recurring meetups, user groups, and advisory sessions. Write customer stories and promote events via newsletter and social content, while channeling customer feedback to product, engineering, and customer success teams.

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Mach9
Mach9
1 month ago

Community Marketing Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the experience of Mach9’s customer community by designing onboarding, moderation, and activities that drive sustained engagement across online conversations and in-person events. Build participation through repeatable conversation and program playbooks, develop customers into advocates and referral sources, and plan recurring meetups, user groups, and advisory sessions. Write customer stories and promote events via newsletter and social content, while channeling customer feedback to product, engineering, and customer success teams.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Choose and design the community “home,” including onboarding, moderation, and retention-focused activities.
  • •Start useful conversations, answer questions, help members learn from one another, and turn what works into repeatable playbooks.
  • •Develop customers into advocates, contributors, speakers, and sources of referrals.
  • •Plan and run recurring meetups, user groups, advisory sessions, and other programs—owning recruitment, programming, logistics, and follow-up.
  • •Write customer stories and promote events in the customer newsletter and social content, and advocate for customers by bringing feedback to product, engineering, and customer success teams.

Key Requirements

  • •Experience building or growing a customer, professional, alumni, membership, or interest-based network.
  • •Proven ability to create repeat participation beyond one-time events.
  • •Ability to earn trust and build lasting relationships with specialized users.
  • •Clear writing and confidence communicating through online groups, email, social media, and live events.
  • •Organization and independence to take programs from initial concept through execution and follow-up.
Experience:Community buildingCustomer communitiesMembership networksGeospatial technologyCivil engineeringConstruction technology
Skills:CommunicationWritingCreative judgmentOrganizationIndependenceRelationship building

Company Brief

Mach9
Builds AI-powered geospatial production software (Digital Surveyor) that converts LiDAR and imagery into engineering-ready 2D/3D maps and extracts features for surveying, transportation, and infrastructure teams.
Industry: Civil Engineering
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 5.0
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