Delivery Hero

3 months ago

Quick Commerce Marketplace Experience Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead end-to-end vendor operations and support experience for a Quick Commerce marketplace, overseeing ground teams, driving performance against KPIs, and aligning cross-functional stakeholders with regional leadership. Shape policies, touchpoints, and roadmaps to improve vendor and customer experiences in a fast-growth, matrixed environment.

Location: Budapest

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.
•Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.
•Ensure all operational targets are met with the highest standards of quality, implementing corrective actions as needed.
•Design and streamline touchpoints to reduce friction for vendors, directly impacting their success on the platform.
•Maintain accountability for QComm Service Operations metrics and customer satisfaction KPIs, while championing the Voice of the Customer to influence policies.

Key Requirements

•Strategic Influencer: Proven track record of driving results in a matrixed environment without direct reporting lines.
•Data-Driven Innovator: Goes beyond KPI reporting to deconstruct data and build actionable roadmaps.
•QComm Specialist: Deep understanding of Quick Commerce or Marketplace ecosystem, focusing on customer experience and vendor operations.
•Stakeholder Mastery: Excellent communication to manage expectations across local teams and regional leadership.
•Agility: Comfortable navigating high-growth environments where speed and precision are valued.

Experience:MarketplaceQuick commerceFood deliveryInternet

Skills:CommunicationLeadershipStakeholder managementData-drivenAdaptabilityProblem-solving

Languages:English

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

3 months ago

Quick Commerce Marketplace Experience Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Budapest

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.
•Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.
•Ensure all operational targets are met with the highest standards of quality, implementing corrective actions as needed.
•Design and streamline touchpoints to reduce friction for vendors, directly impacting their success on the platform.
•Maintain accountability for QComm Service Operations metrics and customer satisfaction KPIs, while championing the Voice of the Customer to influence policies.

Key Requirements

•Strategic Influencer: Proven track record of driving results in a matrixed environment without direct reporting lines.
•Data-Driven Innovator: Goes beyond KPI reporting to deconstruct data and build actionable roadmaps.
•QComm Specialist: Deep understanding of Quick Commerce or Marketplace ecosystem, focusing on customer experience and vendor operations.
•Stakeholder Mastery: Excellent communication to manage expectations across local teams and regional leadership.
•Agility: Comfortable navigating high-growth environments where speed and precision are valued.

Experience:MarketplaceQuick commerceFood deliveryInternet

Skills:CommunicationLeadershipStakeholder managementData-drivenAdaptabilityProblem-solving

Languages:English

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor