AI Success Manager, West

Glean
Mountain View
Workplace: HybridFull timeUSD 140,000 - 200,000 annuallyFunction: Data Science & Machine LearningExperience: 3+ yearsSkills: ["Communication","Problem-solving","Relationship management","Project management","Stakeholder management"]

AI Success Manager leads and orchestrates successful SaaS deployments and ongoing customer engagements, delivering proactive strategic guidance and end-to-end delivery from kickoff to renewal. You’ll collaborate with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D to ensure measurable business value, adoption, and cross-functional alignment in a hybrid, enterprise environment.

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FursaFursa
Glean
Glean
4 months ago

AI Success Manager, West

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

AI Success Manager leads and orchestrates successful SaaS deployments and ongoing customer engagements, delivering proactive strategic guidance and end-to-end delivery from kickoff to renewal. You’ll collaborate with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D to ensure measurable business value, adoption, and cross-functional alignment in a hybrid, enterprise environment.
Location: Mountain View
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end delivery for new deployments including kickoff, go-live, and renewal, ensuring clear expectations and alignment across stakeholders and project budgets.
  • •Create and execute joint success plans that drive adoption, engagement, and measurable business value, while coordinating across delivery, operations, and technical teams.
  • •Provide hands-on guidance for system setup (SSO) and connectors, acting as primary liaison during customer deployments and ensuring smooth onboarding.
  • •Monitor deployment progress, adoption metrics, and customer satisfaction, proactively identifying risks or blockers and escalating when needed.
  • •Document improvements for onboarding processes, playbooks, and best practices, contributing to continuous process and product enhancements.

Pay and Benefits

Salary: USD 140,000 - 200,000 annually
Perks:Health InsuranceVisionDental401kHome OfficeLearning BudgetWellness Stipend

Key Requirements

  • •3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
Experience:3+ yearsEnterprise SaaSAI
Skills:CommunicationProblem-solvingRelationship managementProject managementStakeholder management
Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader
Languages:English
Tech Stack:SaaSAPIsSSOConnectorsAgileDevOpsCloud

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn