ZA Retention Specialist

Sporty Group
South Africa
Workplace: RemoteFull timeFunction: Marketing & GrowthExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Collaboration"]

A SA-focused Retention Specialist role supporting the planning, execution and optimization of retention campaigns and promotions to drive customer engagement and loyalty. Works with product and analytics teams, monitors retention, reactivation and ROI, and ensures regional offers are delivered on time while maintaining reporting accuracy and effectiveness.

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Sporty Group
Sporty Group
8 months ago

ZA Retention Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

A SA-focused Retention Specialist role supporting the planning, execution and optimization of retention campaigns and promotions to drive customer engagement and loyalty. Works with product and analytics teams, monitors retention, reactivation and ROI, and ensures regional offers are delivered on time while maintaining reporting accuracy and effectiveness.
Location: South Africa
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets
  • •Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
  • •Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
  • •Help ensure regional offers and promotions are delivered on time and remain competitive
  • •Coordinate with external partners on campaign execution and follow-up tasks

Pay and Benefits

Perks:Remote WorkAnnual LeaveAnnual BonusEquipment

Key Requirements

  • •Bachelor’s degree in marketing, business, or a related field
  • •2+ years’ experience in retention, CRM, or customer lifecycle management
  • •Experience in the Online Casino or broader iGaming industry is strongly preferred
  • •Strong analytical skills and data-driven mindset
  • •Excellent communication skills, fluent in written and spoken English
Experience:2+ yearsIGamingOnline Casino
Education:Bachelor's
Skills:CommunicationAnalytical thinkingCollaboration
Languages:English

Company Brief

Sporty Group
Operates an online retail platform offering sports apparel, equipment, and accessories across multiple sports categories, targeting consumers and amateur athletes with a range of brands and direct-to-consumer products.
Industry: E-commerce
Website