Technical Support Eng- MM/CMRL

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Empathy","Time management"]

Senior-level technical support engineer on the Motive platform, delivering multi‑channel frontline support (phone, email, chat) in a 24/7 operation. You’ll triage, troubleshoot, collect logs, perform remote device actions, and collaborate with Product/Engineering to resolve issues, while maintaining SLA adherence and driving customer satisfaction at first touch.

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FursaFursa
Gomotive
Gomotive
9 months ago

Technical Support Eng- MM/CMRL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior-level technical support engineer on the Motive platform, delivering multi‑channel frontline support (phone, email, chat) in a 24/7 operation. You’ll triage, troubleshoot, collect logs, perform remote device actions, and collaborate with Product/Engineering to resolve issues, while maintaining SLA adherence and driving customer satisfaction at first touch.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide multi-channel frontline support (phone, email, chat): triage, basic troubleshooting, collect logs/screenshots, document clearly, and escalate only when warranted.
  • •Maintain queue adherence and call handling excellence, using the correct statuses and follow-up documented processes.
  • •Deliver support across a broad number of technical issues.
  • •Execute remote device actions (e.g., remote reboot) and device health checks where available.
  • •Engage escalation pathways: recognize P1/P2 workflows and communicate clear status/next steps with Technical Support and leadership.

Key Requirements

  • •Hands-on ability with resolving complex technical issues reported by customers.
  • •Strong systems fluency: Genesys/Amazon Connect (voice), Salesforce (cases); SLA adherence and high-quality notes.
  • •Fluent in spoken and written English; team player with professional communication.
  • •Experience handling cross-domain issues and using case tracking systems to classify and document customer issues.
  • •Willingness to own urgent customer concerns and participate in on-call rotations.
Experience:IT supportSaaSCustomer support
Skills:CommunicationProblem-solvingTeamworkEmpathyTime management
Languages:English
Tech Stack:GenesysAmazon ConnectSalesforceAPIs

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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