Forward Deployed Engineer (SSE)

Cisco
San Jose
Workplace: RemoteFull timeUSD 160,800 - 214,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Technical leadership","Two-way advocacy","Problem-solving","Influence","Communication"]

Serve as the technical liaison between Cisco Security Service Edge (SSE) product/engineering teams and strategic enterprise customers. Lead named-account technical relationships end to end, own escalations with reproducible evidence, and translate customer requirements and RCAs into product/roadmap inputs. Drive proactive account health through deployment and rollout planning, and build CX-driven runbooks and diagnostics scripts using Bash/Python to enable consistent SSE adoption.

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FursaFursa
Cisco
Cisco
4 days ago

Forward Deployed Engineer (SSE)

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Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the technical liaison between Cisco Security Service Edge (SSE) product/engineering teams and strategic enterprise customers. Lead named-account technical relationships end to end, own escalations with reproducible evidence, and translate customer requirements and RCAs into product/roadmap inputs. Drive proactive account health through deployment and rollout planning, and build CX-driven runbooks and diagnostics scripts using Bash/Python to enable consistent SSE adoption.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead the technical relationship for a named set of large and/or strategic SSE accounts, owning critical issues end to end.
  • •Represent product to customers by recommending deployment best practices, diagnosing root causes, and providing workarounds and delivery timelines.
  • •Represent the customer within product/engineering by bringing production context, business impact, operational constraints, and technical requirements into build and prioritization discussions.
  • •Own sophisticated escalations using realistic customer expectations and accurate, reproducible technical evidence (e.g., logs and packet captures).
  • •Feed recurring customer patterns into product and engineering roadmaps and build CX-driven runbooks/documentation from lessons learned.
Travel: Extensive travel

Pay and Benefits

Salary: USD 160,800 - 214,100 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •Bachelor’s degree in a technical field with 10+ years of experience in networking, security, or cloud infrastructure, or a Master’s degree with 7+ years.
  • •7+ years of networking/security experience with direct customer ownership.
  • •Experience with DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking.
  • •Experience across zero trust access, VPN, cloud web inspection, CASB, DLP, and firewall policy.
  • •5+ years of experience with identity and SSO integrations (SAML/OIDC, SCIM) in enterprise deployments.
Experience:10+ yearsEnterprise networkingEnterprise securityZero trustCloud networkingSSESASE
Education:Bachelor's in Computer Science, Computer Engineering, Information Technology, or a related technical field
Skills:Technical leadershipTwo-way advocacyProblem-solvingInfluenceCommunication
Tech Stack:Security Service Edge (SSE)SWGVPNZero trust accessWeb inspectionWeb ProxyDNSRoutingIPsecTLSSAMLOIDCSCIMCASBDLPFirewall policyBashPythonSSE deployment

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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