10 hours ago

Customer Assistance Representative Full Time (Pittsburgh, PA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Greet customers and support airport ticket-counter operations by assisting with self-service kiosk check-in and baggage processing, keeping kiosks running, and troubleshooting kiosk issues. Verify carry-on and travel documentation compliance using airline guidance and the Timatic database. Process checked baggage, manage assistance queues, provide gate directions, and coordinate with IT and customer service agents as needed while following DOT/FAA/TSA and company policies.

Location: Pittsburgh

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts.
•Service and maintain kiosk machines and troubleshoot kiosk technology issues; coordinate with IT when additional servicing is needed.
•Verify carry-on baggage and international travel documents (passports/visas) using Timatic, and perform document clearance/verification at kiosks.
•Support checked baggage processing, assist with unaccompanied minors and non-ambulatory customers, provide gate information, and refer customers to customer service agents when appropriate.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older and able to read, write, and speak fluent English.
•Hold an applicable valid driver’s license as required by local authorities.
•Complete pre-employment drug screen, background check and/or fingerprinting; complete FAA criminal background checks if required for unescorted SIDA access.
•Must be authorized to work in the U.S.

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailProfessionalism

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

10 hours ago

Customer Assistance Representative Full Time (Pittsburgh, PA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Pittsburgh

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts.
•Service and maintain kiosk machines and troubleshoot kiosk technology issues; coordinate with IT when additional servicing is needed.
•Verify carry-on baggage and international travel documents (passports/visas) using Timatic, and perform document clearance/verification at kiosks.
•Support checked baggage processing, assist with unaccompanied minors and non-ambulatory customers, provide gate information, and refer customers to customer service agents when appropriate.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older and able to read, write, and speak fluent English.
•Hold an applicable valid driver’s license as required by local authorities.
•Complete pre-employment drug screen, background check and/or fingerprinting; complete FAA criminal background checks if required for unescorted SIDA access.
•Must be authorized to work in the U.S.

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailProfessionalism

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn