2 days ago

Head of e-commerce Communications, Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead TikTok Shop communications in Indonesia as the primary partner for Operations, Business, and Product teams, reporting to the Global Lead, E-commerce Communications. Own the communications strategy, develop local narratives, and advise on market positioning across business, product, partnerships, and policy. Manage high-stakes media and crisis issues in a complex regulatory environment, coordinate with Legal/Public Policy/Government Relations, and handle executive media training and content oversight.

Location: Indonesia

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Director level

Key Responsibilities

•Serve as the primary communications lead for TikTok Shop Indonesia leadership, advising on business priorities, product and policy developments, partnership announcements, and market risks/opportunities.
•Lead high-stakes media issues management and crisis communications in a complex regulatory environment, coordinating with Legal, Public Policy, Government Relations, Operations, and regional communications.
•Build and maintain relationships with top business, political, regulatory, technology, and trade media; secure coverage and manage inbound inquiries for sensitive/reputationally complex cycles.
•Partner with Public Policy and Government Relations to ensure consistent, credible external messaging for journalists, policymakers, and stakeholders.
•Coach executives for media interviews and public appearances, lead narrative development for Indonesia’s digital economy and creator/consumer value, and oversee externally facing content for accuracy and reputational risk.

Key Requirements

•Bachelor’s degree in Communications, Journalism, Public Affairs, Political Science, Marketing, or a related field.
•Extensive experience in strategic communications, corporate communications, public affairs communications, or media relations, including leadership experience.
•Strong understanding of Indonesia’s political, regulatory, business, and media environment and ability to navigate complex stakeholders.
•Demonstrated experience in media issues management, crisis communications, and reputation management in fast-paced industries such as technology, e-commerce, or consumer internet.
•Experience developing messaging with Public Policy, Government Relations, and Legal teams, plus established media relationships in Indonesia and excellent English and Bahasa Indonesia communication skills.

Experience:E-commerceConsumer internetTechnologySocial mediaPlatform businesses

Education:Bachelor's

Skills:Strategic communicationsMedia relationsCrisis communicationsReputation managementStakeholder management

Languages:EnglishBahasa Indonesia

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

Head of e-commerce Communications, Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Indonesia

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Director level

Key Responsibilities

•Serve as the primary communications lead for TikTok Shop Indonesia leadership, advising on business priorities, product and policy developments, partnership announcements, and market risks/opportunities.
•Lead high-stakes media issues management and crisis communications in a complex regulatory environment, coordinating with Legal, Public Policy, Government Relations, Operations, and regional communications.
•Build and maintain relationships with top business, political, regulatory, technology, and trade media; secure coverage and manage inbound inquiries for sensitive/reputationally complex cycles.
•Partner with Public Policy and Government Relations to ensure consistent, credible external messaging for journalists, policymakers, and stakeholders.
•Coach executives for media interviews and public appearances, lead narrative development for Indonesia’s digital economy and creator/consumer value, and oversee externally facing content for accuracy and reputational risk.

Key Requirements

•Bachelor’s degree in Communications, Journalism, Public Affairs, Political Science, Marketing, or a related field.
•Extensive experience in strategic communications, corporate communications, public affairs communications, or media relations, including leadership experience.
•Strong understanding of Indonesia’s political, regulatory, business, and media environment and ability to navigate complex stakeholders.
•Demonstrated experience in media issues management, crisis communications, and reputation management in fast-paced industries such as technology, e-commerce, or consumer internet.
•Experience developing messaging with Public Policy, Government Relations, and Legal teams, plus established media relationships in Indonesia and excellent English and Bahasa Indonesia communication skills.

Experience:E-commerceConsumer internetTechnologySocial mediaPlatform businesses

Education:Bachelor's

Skills:Strategic communicationsMedia relationsCrisis communicationsReputation managementStakeholder management

Languages:EnglishBahasa Indonesia

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn