User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

OpenAI
Singapore
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Analytical skills","Judgment","Composure under pressure","Communication","Empathy"]

Help manage urgent user safety, risk, and regulatory escalations as part of a 24/7 Global Safety Response Operations team. Triage and resolve high-priority cases across harm and risk areas, operate across multiple tools and systems, and act as incident manager for matters requiring nuanced policy, legal, or regulatory interpretation. Improve processes through automation, conduct quality reviews, and analyze escalation data to surface trends and insights that strengthen safety operations.

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FursaFursa
OpenAI
OpenAI
3 days ago

User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Help manage urgent user safety, risk, and regulatory escalations as part of a 24/7 Global Safety Response Operations team. Triage and resolve high-priority cases across harm and risk areas, operate across multiple tools and systems, and act as incident manager for matters requiring nuanced policy, legal, or regulatory interpretation. Improve processes through automation, conduct quality reviews, and analyze escalation data to surface trends and insights that strengthen safety operations.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • ā€¢Handle and resolve high-priority safety, harm, and risk cases in line with policy and legal requirements.
  • ā€¢Manage user reports and tickets across multiple systems and tools, including internal escalations and investigations.
  • ā€¢Serve as incident manager for escalations needing nuanced policy, legal, or regulatory interpretation.
  • ā€¢Identify process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
  • ā€¢Conduct quality reviews and provide feedback to improve consistency across global teams, while analyzing trends and insights from escalation data.

Pay and Benefits

Perks:Relocation

Key Requirements

  • ā€¢5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations.
  • ā€¢Experience in incident response, law enforcement response, or escalations management.
  • ā€¢Deep domain expertise in one or more specialization areas (policy enforcement/content moderation, fraud/scam prevention, developer risk, or privacy/regulatory escalations).
  • ā€¢Exceptional analytical skills to detect patterns, assess risk, and recommend policy or product changes based on evidence.
  • ā€¢Communicate with clarity, empathy, and precision in sensitive, user-facing contexts.
Experience:5+ yearsTrust & safetyContent moderationFraudInvestigationsDeveloper risk
Skills:Analytical skillsJudgmentComposure under pressureCommunicationEmpathy
Tech Stack:OpenAI technology

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor