American Airlines Group

5 days ago

Customer Assistance Representative Full Time (San Diego, CA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Interact with airport customers in a courteous, efficient, friendly, and professional manner. Assist with self-service kiosk check-in and baggage processing, troubleshoot kiosk technology issues, and verify carry-on and travel documents. Support ticket counter operations by queuing lines, handling checked baggage transactions and activation, providing gate information, and assisting unaccompanied minors and non-ambulatory customers while following FAA/DOT/TSA and company policies.

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers at the airport and monitor the ticket counter area for compliance with safety policies and procedures.
•Assist customers with kiosk check-in and baggage processing, including printing boarding passes/receipts and servicing kiosk machines.
•Troubleshoot kiosk technology issues and coordinate with IT when additional servicing is required.
•Verify carry-on baggage compliance and verify/clear travel documents (passports, visas) for international travel using the kiosk Timatic database.
•Handle checked baggage processes and provide gate information and directions, including assisting unaccompanied minors and non-ambulatory customers as needed.

Pay and Benefits

Salary: USD 17.25 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Be 18 years of age or older and read/write/speak/understand English fluently.
•Hold an applicable valid driver’s license as required by local authorities.
•Complete pre-employment drug screening and comprehensive background check/fingerprinting; fulfill FAA criminal background checks for SIDA access (if applicable).
•Be authorized to work in the U.S.

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailCompliance

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:FAA criminal background checksAirport security identification display areas (SIDA) access privileges

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

5 days ago

Customer Assistance Representative Full Time (San Diego, CA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: San Diego

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers at the airport and monitor the ticket counter area for compliance with safety policies and procedures.
•Assist customers with kiosk check-in and baggage processing, including printing boarding passes/receipts and servicing kiosk machines.
•Troubleshoot kiosk technology issues and coordinate with IT when additional servicing is required.
•Verify carry-on baggage compliance and verify/clear travel documents (passports, visas) for international travel using the kiosk Timatic database.
•Handle checked baggage processes and provide gate information and directions, including assisting unaccompanied minors and non-ambulatory customers as needed.

Pay and Benefits

Salary: USD 17.25 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Be 18 years of age or older and read/write/speak/understand English fluently.
•Hold an applicable valid driver’s license as required by local authorities.
•Complete pre-employment drug screening and comprehensive background check/fingerprinting; fulfill FAA criminal background checks for SIDA access (if applicable).
•Be authorized to work in the U.S.

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailCompliance

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:FAA criminal background checksAirport security identification display areas (SIDA) access privileges

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn