Team Lead, Market Operations

Carvana
California
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Strategic planning"]

Run the local Carvana hub as a people-first leader for the Market Operations team. You’ll coach and develop Customer Advocates, drive day-to-day execution, and handle complex, sensitive customer issues to protect a great customer experience. Partner with leadership by generating regular performance reporting, spotting trends, and proactively creating solutions to roadblocks. The role is fast-paced and hands-on, including stepping in operationally when needed.

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FursaFursa
Carvana
Carvana
5 hours ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Run the local Carvana hub as a people-first leader for the Market Operations team. You’ll coach and develop Customer Advocates, drive day-to-day execution, and handle complex, sensitive customer issues to protect a great customer experience. Partner with leadership by generating regular performance reporting, spotting trends, and proactively creating solutions to roadblocks. The role is fast-paced and hands-on, including stepping in operationally when needed.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, owning market launch, operations, logistics, and consumer branding.
  • •Lead and develop a team of Customer Advocates through hiring support, onboarding, training, feedback, performance check-ins, and goal-setting.
  • •Drive production in a fast-paced customer service environment and keep market operations running smoothly.
  • •Generate and monitor regular reports and present results to upper management.
  • •Act as the go-to expert for complex, sensitive customer-facing issues and proactively improve the customer and team experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills with the ability to solve problems while maintaining customer focus.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn