Cisco Collaboration - L2 Engineer

Black Box
Bengaluru
Workplace: OnsiteFull timeFunction: Laboratory & Clinical OperationsExperience: 3+ yearsSkills: []

Provide Level 2 remote technical support for Cisco Unified Communications (UC) products, monitor and maintain Cisco collaboration systems, and manage incidents via ITSM. Collaborate with Cisco TAC and vendors to resolve voice, video, and messaging issues, participate in change and release activities, and help optimize UC environments on a scheduled roster.

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FursaFursa
Black Box
Black Box
8 months ago

Cisco Collaboration - L2 Engineer

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Last checked: 14 minutes agoStatus: Live

Job Summary

Provide Level 2 remote technical support for Cisco Unified Communications (UC) products, monitor and maintain Cisco collaboration systems, and manage incidents via ITSM. Collaborate with Cisco TAC and vendors to resolve voice, video, and messaging issues, participate in change and release activities, and help optimize UC environments on a scheduled roster.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Mid level

Key Responsibilities

  • •Monitor and maintain Cisco unified communication systems in a 24/7 roster.

Key Requirements

  • •Minimum 3 years of experience in Cisco Collaboration or equivalent UC environments.
Experience:3+ yearsTelecommunicationsIT support
Certifications:CCNA CollaborationCCNP Voice
Tech Stack:CUCMCUCIM&PVoice GatewaysExpresswaySIPMGCPH.323RTPRTCPRTMTTCP/IPDNSDHCPTFTP

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website