Field Tech Associate - Trouble Shooting

NTT
Mumbai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 1-3 yearsSkills: ["Troubleshooting","Communication"]

Support end users in a client environment as part of the EUC team, handling incident resolution and request fulfillment aligned to SLAs, CSFs, KPIs, and ITIL. Perform IMAC activities for desktops, laptops, monitors, printers, and peripherals across desks, floors, or buildings. Troubleshoot issues and learn new technologies as required, using ITSM tools such as ServiceNow or Remedy.

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FursaFursa
NTT
NTT
2 days ago

Field Tech Associate - Trouble Shooting

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support end users in a client environment as part of the EUC team, handling incident resolution and request fulfillment aligned to SLAs, CSFs, KPIs, and ITIL. Perform IMAC activities for desktops, laptops, monitors, printers, and peripherals across desks, floors, or buildings. Troubleshoot issues and learn new technologies as required, using ITSM tools such as ServiceNow or Remedy.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide end-user support as a contributing member of the EUC team in a client environment.
  • •Resolve incidents and fulfill requests aligned to SLAs, CSFs, KPIs, and ITIL framework.
  • •Perform IMAC activities for desktops, laptops, monitors, printers, and related peripherals as needed.
  • •Coordinate hardware moves across desks, floors, or buildings based on operational needs.
  • •Learn and adopt new and emerging technologies guided by business requirements.
Travel: Medium travel

Key Requirements

  • •1 to 3 years of experience in End User Computing, IT Support, or Asset Management.
  • •Good troubleshooting skills in Windows, Office, and end-user hardware support.
  • •Basic understanding of ITIL framework.
  • •Experience using ITSM tools such as ServiceNow or Remedy.
  • •Ability to physically perform general office requirements and work rotational shifts 24x7.
Experience:1-3 yearsIT supportEnd user computing
Skills:TroubleshootingCommunication
Languages:English
Tech Stack:WindowsMicrosoft OfficeCOTSITILServiceNowRemedy

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn