IT Asset & EUC Support Officer

Serco
Sydney
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsSkills: ["Customer service","Desktop troubleshooting","Problem resolution","Service management"]

Provide responsive End User Computing (EUC) support while managing the operational lifecycle of IT assets across Serco ASPAC. You’ll support first- and second-level EUC/Modern Workplace incidents and requests, manage service request resolution, and help deploy, configure, maintain, and refresh end-user devices. Maintain accurate asset records, coordinate device fulfilment and lifecycle activities, and monitor support queues to meet service levels and customer expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
2 days ago

IT Asset & EUC Support Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Provide responsive End User Computing (EUC) support while managing the operational lifecycle of IT assets across Serco ASPAC. You’ll support first- and second-level EUC/Modern Workplace incidents and requests, manage service request resolution, and help deploy, configure, maintain, and refresh end-user devices. Maintain accurate asset records, coordinate device fulfilment and lifecycle activities, and monitor support queues to meet service levels and customer expectations.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide first- and second-level EUC/Modern Workplace support for incidents and requests.
  • •Manage incidents and service requests from logging through to resolution.
  • •Support deployment, configuration, maintenance and refresh of end-user devices.
  • •Maintain accurate IT asset records, inventories, allocations, recoveries and disposals.
  • •Coordinate device fulfilment, asset requests and lifecycle activities, monitoring support queues and meeting service levels.

Key Requirements

  • •Experience supporting Microsoft 365 and EUC environments.
  • •Knowledge of Intune and the Office 365 Licensing Portal; experience with SCCM, OneDrive, SharePoint and Azure is expected.
  • •Strong desktop troubleshooting and workplace technology skills.
  • •Experience managing IT assets, device inventories and lifecycle activities.
  • •2–3 years’ experience in IT Support, EUC or Asset Management (or equivalent); ITIL and reporting skills are beneficial.
Experience:2-3 yearsEUCIT asset managementMicrosoft 365
Skills:Customer serviceDesktop troubleshootingProblem resolutionService management
Tech Stack:Microsoft IntuneOffice 365 Licensing PortalMicrosoft 365SCCMOneDriveSharePointAzureServiceNowITILModern WorkplaceEUC

Eligibility

Nationality:Australian National
Security Clearance:Baseline Defence Security Clearance

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn