Customer Assistance Representative Part Time (St. Louis, MO, US)

American Airlines Group
St. Louis
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to detail","Professionalism","Team collaboration"]

Assist airline customers at the airport by greeting them, monitoring ticket counter areas, and supporting self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and travel documents, and help with checked-baggage transactions and activations. Coordinate lines based on assistance needs, provide gate information and directions, and support unaccompanied minors and customers with mobility needs while adhering to DOT/FAA/TSA and company policies.

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FursaFursa
American Airlines Group
American Airlines Group
1 hour ago

Customer Assistance Representative Part Time (St. Louis, MO, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Assist airline customers at the airport by greeting them, monitoring ticket counter areas, and supporting self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and travel documents, and help with checked-baggage transactions and activations. Coordinate lines based on assistance needs, provide gate information and directions, and support unaccompanied minors and customers with mobility needs while adhering to DOT/FAA/TSA and company policies.
Location: St. Louis
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor ticket counter areas for compliance with safety policies.
  • •Support kiosk check-in and baggage processing, including servicing kiosk machines and troubleshooting kiosk technology issues.
  • •Verify carry-on baggage and travel documents (including international travel using the Timatic database in the kiosk).
  • •Assist with checked-baggage processing, including self-tagging, weight verification, and activating self-tagged baggage.
  • •Provide customer guidance (gate info/directions), queue management, and assistance for special cases such as unaccompanied minors and mobility assistance.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent) and must be 18+.
  • •Read, write, and speak fluent English; bilingual skills may be required in some locations.
  • •Valid driver’s license as required by local authorities.
  • •Successful completion of pre-employment drug screen and comprehensive background check/fingerprinting; must meet FAA criminal background checks if required for unescorted SIDA access and obtain required airport authority/US Customs badges if applicable.
  • •Preferred: working knowledge of Sabre (or other Passenger Service System) and previous face-to-face customer service experience in a fast-paced environment.
Education:High School
Skills:Customer serviceCommunicationAttention to detailProfessionalismTeam collaboration
Licenses:Driver’s license
Languages:English
Tech Stack:KiosksSabrePassenger Service SystemTimaticCredit card transaction processing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn