L2 Support Specialist

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Collaboration","Communication","Technical feedback"]

Provide L2 technical support for issue resolution with detailed analysis, including code fixes and rigorous testing when needed. Support product servers and clients on cutting-edge platforms, and focus on improving application performance. Perform detailed root-cause analysis (RCA) for production issues and implement corrective actions. Collaborate with global team members and deliver technical feedback to Development teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2 technical support for issue resolution with detailed analysis, including code fixes and rigorous testing when needed. Support product servers and clients on cutting-edge platforms, and focus on improving application performance. Perform detailed root-cause analysis (RCA) for production issues and implement corrective actions. Collaborate with global team members and deliver technical feedback to Development teams.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide support for resolution of L2 issues with detailed analysis.
  • •Help in code fixes and rigorous testing where required.
  • •Support product servers and clients on cutting-edge platforms.
  • •Contribute to continuous improvement and continuous delivery.
  • •Perform detailed RCA of production issues and implement corrective actions.

Key Requirements

  • •3+ years of relevant experience in application maintenance and support.
  • •Good knowledge of Unix and SQL.
  • •Knowledge of other scripting languages.
  • •Preferably Java development knowledge for application support.
  • •Ability to collaborate and communicate effectively in a global environment.
Experience:3+ years
Skills:CollaborationCommunicationTechnical feedback
Tech Stack:UnixSQLScripting languagesJava

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn