Customer Intelligence Analyst (12 Month Fixed Term Contract) (London, GB, E14 5HQ)

HSBC
London
Workplace: OnsiteContractFunction: Data Analytics & Business IntelligenceSkills: ["Analytical thinking","Storytelling","Collaboration","Stakeholder management","Communication"]

Use customer data and advanced analytics to help HSBC understand customer behaviour and translate it into actionable insights. You’ll analyse trends and drivers, build customer datasets, metrics, dashboards, and reporting, and partner with Data Engineering and Analytics Engineering to improve data models and pipelines. Using segmentation, driver and trend analysis, and AI-enabled analytics, you’ll communicate clear narratives and visualisations that support enterprise decision-making across the organisation.

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FursaFursa
HSBC
HSBC
1 day ago

Customer Intelligence Analyst (12 Month Fixed Term Contract) (London, GB, E14 5HQ)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Use customer data and advanced analytics to help HSBC understand customer behaviour and translate it into actionable insights. You’ll analyse trends and drivers, build customer datasets, metrics, dashboards, and reporting, and partner with Data Engineering and Analytics Engineering to improve data models and pipelines. Using segmentation, driver and trend analysis, and AI-enabled analytics, you’ll communicate clear narratives and visualisations that support enterprise decision-making across the organisation.
Location: London
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Analyse customer data to identify trends, drivers, and opportunities for customer growth, engagement, and experience.
  • •Develop and maintain customer datasets, metrics, dashboards, and reporting solutions for enterprise decision-making.
  • •Partner with Data Engineering and Analytics Engineering teams to define data requirements, validate pipelines, and improve data models.
  • •Apply segmentation, driver analysis, trend analysis, and AI-enabled analytics to deepen customer understanding.
  • •Translate complex analysis into clear narratives, visualisations, and actionable recommendations for business stakeholders.

Pay and Benefits

Perks:Health InsuranceMaternity LeavePension

Key Requirements

  • •Experience in customer analytics, data analysis, or insight-driven roles where data informs decision-making.
  • •Strong SQL skills working with large, complex datasets.
  • •Experience with BI and visualisation tools such as Tableau, Power BI, or Looker to communicate insights.
  • •Knowledge of analytical techniques including segmentation, hypothesis testing, predictive modelling, and/or AI-enabled analytics.
  • •Strong stakeholder management and communication skills to explain complex data to technical and non-technical audiences.
Experience:Customer analyticsData analysisInsight-driven roles
Skills:Analytical thinkingStorytellingCollaborationStakeholder managementCommunication
Tech Stack:SQLTableauPower BILookerAI-enabled analyticsPredictive modellingDashboardsReporting

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn