Service Advisor / Servicerådgiver

Lucid Motors
Oslo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Professionalism","Empathy","Attention to detail","Organizational skills","Customer communication"]

Serve as the primary customer contact at a Lucid service center, coordinating repair processes and ensuring a premium, EV-focused experience. You’ll gather and document customer concerns, explain service options with timing and cost estimates, partner with technicians to determine repairs, and keep customers informed. You’ll also manage service completion handoff, invoicing and payments, appointment bookings, and ensure high standards for documentation and communication.

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Lucid Motors
Lucid Motors
1 month ago

Service Advisor / Servicerådgiver

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary customer contact at a Lucid service center, coordinating repair processes and ensuring a premium, EV-focused experience. You’ll gather and document customer concerns, explain service options with timing and cost estimates, partner with technicians to determine repairs, and keep customers informed. You’ll also manage service completion handoff, invoicing and payments, appointment bookings, and ensure high standards for documentation and communication.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers and create a premium service experience from the first interaction.
  • •Identify and document customer concerns through interviewing and vehicle walk-arounds.
  • •Explain service options, timing, and cost estimates; consult with technicians to determine appropriate repairs.
  • •Monitor service progress and keep customers informed; perform final quality check and deliver completed vehicles.
  • •Handle invoicing, payments, redelivery, and customer phone inquiries including booking service appointments.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401kEquity

Key Requirements

  • •Completed upper secondary education (Videregående skole).
  • •Relevant vocational training (fagbrev) as a bilmekaniker, reservedelsspesialist, kundemottaker, or bilselger.
  • •Minimum 3 years of experience in automotive service, customer support, or a dealership environment.
  • •Solid understanding of vehicle systems; EV knowledge preferred or willingness to learn.
  • •Basic proficiency in English (A2–B1) and proficiency in Microsoft Office, with willingness to learn internal DMS/CRM systems.
Experience:3+ yearsAutomotive
Education:High School
Skills:ProfessionalismEmpathyAttention to detailOrganizational skillsCustomer communication
Licenses:Class B driver’s license
Languages:English
Tech Stack:Microsoft OfficeDMSCRM

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn