Insider

3 weeks ago

Customer Success Manager - France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own customer relationships as the primary point of contact, aligning client needs with Insider One’s technology and features. Drive onboarding and ongoing adoption, monitor usage, and coordinate with engineers and product specialists to resolve technical needs. Build and maintain account plans to increase customer value, escalate and lead resolution on issues, and share market feedback to improve the partnership and create new product ideas.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the face of Insider One and the bridge between client needs and the technology.
•Help clients understand needs and map them to Insider One features and products.
•Monitor and facilitate customer adoption, ensuring best-in-class use of the platform.
•Develop and maintain key account plans to identify opportunities to increase customer value.
•Prioritize and drive resolution of escalated customer issues while gathering feedback and proposing new product ideas.

Pay and Benefits

Perks:EquityAnnual Bonus

Key Requirements

•Previous experience in customer-facing roles such as customer success, account management, or strategic consulting.
•Strong oral and written communication skills, including phone presence and active listening.
•Fluency in English and French, with the ability to work effectively in a fast-paced startup environment.
•Strong project and time management skills, with attention to detail.
•Passion for testing, measuring, and improving outreach and follow-up effectiveness.

Experience:B2B SaaS

Skills:CommunicationListeningRelationship-buildingProject-managementProblem-solving

Languages:EnglishFrench

Tech Stack:Customer Data Platform (CDP)AIWhatsAppSMSEmailWebAppSite Search

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

3 weeks ago

Customer Success Manager - France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the face of Insider One and the bridge between client needs and the technology.
•Help clients understand needs and map them to Insider One features and products.
•Monitor and facilitate customer adoption, ensuring best-in-class use of the platform.
•Develop and maintain key account plans to identify opportunities to increase customer value.
•Prioritize and drive resolution of escalated customer issues while gathering feedback and proposing new product ideas.

Pay and Benefits

Perks:EquityAnnual Bonus

Key Requirements

•Previous experience in customer-facing roles such as customer success, account management, or strategic consulting.
•Strong oral and written communication skills, including phone presence and active listening.
•Fluency in English and French, with the ability to work effectively in a fast-paced startup environment.
•Strong project and time management skills, with attention to detail.
•Passion for testing, measuring, and improving outreach and follow-up effectiveness.

Experience:B2B SaaS

Skills:CommunicationListeningRelationship-buildingProject-managementProblem-solving

Languages:EnglishFrench

Tech Stack:Customer Data Platform (CDP)AIWhatsAppSMSEmailWebAppSite Search

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website