HSBC

3 days ago

Contact Centre Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer inquiries for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools. Identify customer needs, recommend suitable products and services, and propose reasonable solutions to resolve complex issues and ensure high-quality service that meets customer expectations. Collaborate as part of a team while working rotating shifts as needed.

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Answer customer questions and handle related matters for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
•Discover customer needs and recommend appropriate products and services to achieve expected outcomes.
•Propose reasonable solutions based on circumstances to resolve customer issues.
•Provide high-quality customer service to ensure customer satisfaction.

Key Requirements

•Have strong customer service awareness and a willingness to work in customer service roles.
•Fluent in Cantonese (粤语) with clear thinking, strong communication and language expression skills.
•Have good teamwork spirit.
•Have some English communication and reading/writing ability and be able to work rotating shifts.
•Meet the role requirements to provide high-quality customer service.

Skills:Customer serviceCommunicationTeamworkProblem solving

Languages:CantoneseEnglish

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

Contact Centre Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Answer customer questions and handle related matters for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
•Discover customer needs and recommend appropriate products and services to achieve expected outcomes.
•Propose reasonable solutions based on circumstances to resolve customer issues.
•Provide high-quality customer service to ensure customer satisfaction.

Key Requirements

•Have strong customer service awareness and a willingness to work in customer service roles.
•Fluent in Cantonese (粤语) with clear thinking, strong communication and language expression skills.
•Have good teamwork spirit.
•Have some English communication and reading/writing ability and be able to work rotating shifts.
•Meet the role requirements to provide high-quality customer service.

Skills:Customer serviceCommunicationTeamworkProblem solving

Languages:CantoneseEnglish

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn