Cloudflare

3 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the post-contract support experience for Cloudflare’s top Enterprise customers, serving as the primary technical contact for escalations, proactive advocacy, and resolution of complex technical challenges. Partner with Customer Success, Account, Engineering, and Product teams to align recommendations with customer roadmaps and improve long-term outcomes. Lead quarterly support reviews, ensure rapid incident response, and translate customer feedback into product and service improvements.

Location: Washington DC

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the primary technical support contact for top Enterprise customers and manage support interactions and escalations.
•Collaborate with Account, Engineering, and Product to drive high customer satisfaction across the customer partnership lifecycle.
•Provide product and engineering teams with customer feedback to identify support challenges and opportunities.
•Create and deliver Quarterly Support Reviews covering SLA adherence, ticket drivers, ticket deep dives, and incident reviews.
•Ensure rapid incident response and provide timely resolution of support tickets while maintaining and expanding Cloudflare technical knowledge.

Travel: Low travel

Pay and Benefits

Salary: USD 124,000 - 168,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

•Minimum 8 years of customer-facing experience with technical account management responsibilities.
•Strong customer service, leadership, and problem-solving skills, with solid understanding of Layer 3 and 4 networking.
•Understanding of networking and routing protocols such as BGP, OSPF, IPSec, and GRE.
•Experience with security products and technologies including firewall, IPS, and DDoS.
•Basic troubleshooting skills using tools like traceroute, WireShark, dig, and cURL to identify and escalate issues.

Experience:8+ yearsEnterpriseCustomer-facingTechnical account managementNetworkingSecurity productsData center deployments

Skills:Customer serviceLeadershipProblem-solvingTroubleshootingCommunicationStakeholder managementProblem advocacy

Languages:English

Tech Stack:BGPOSPFIPSecGREFirewallIPSDDoSTracerouteWiresharkDigCURLOSI Model

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

3 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Washington DC

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the primary technical support contact for top Enterprise customers and manage support interactions and escalations.
•Collaborate with Account, Engineering, and Product to drive high customer satisfaction across the customer partnership lifecycle.
•Provide product and engineering teams with customer feedback to identify support challenges and opportunities.
•Create and deliver Quarterly Support Reviews covering SLA adherence, ticket drivers, ticket deep dives, and incident reviews.
•Ensure rapid incident response and provide timely resolution of support tickets while maintaining and expanding Cloudflare technical knowledge.

Travel: Low travel

Pay and Benefits

Salary: USD 124,000 - 168,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

•Minimum 8 years of customer-facing experience with technical account management responsibilities.
•Strong customer service, leadership, and problem-solving skills, with solid understanding of Layer 3 and 4 networking.
•Understanding of networking and routing protocols such as BGP, OSPF, IPSec, and GRE.
•Experience with security products and technologies including firewall, IPS, and DDoS.
•Basic troubleshooting skills using tools like traceroute, WireShark, dig, and cURL to identify and escalate issues.

Experience:8+ yearsEnterpriseCustomer-facingTechnical account managementNetworkingSecurity productsData center deployments

Skills:Customer serviceLeadershipProblem-solvingTroubleshootingCommunicationStakeholder managementProblem advocacy

Languages:English

Tech Stack:BGPOSPFIPSecGREFirewallIPSDDoSTracerouteWiresharkDigCURLOSI Model

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn