2 months ago

Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join Paasa as a customer-focused support specialist responsible for managing conversations across Intercom, email, WhatsApp, and calls, resolving tickets quickly, and collaborating with operations, engineering, and advisory teams to ensure a seamless onboarding and platform experience for HNI and global investing customers.

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer conversations across Intercom, email, WhatsApp, and calls.
•Resolve support tickets with speed, clarity, and empathy.
•Work closely with operations, engineering, and advisory teams to troubleshoot issues.
•Help customers with onboarding, remittances, deposits, withdrawals, tax reports, and platform navigation.
•Escalate bugs and operational issues with detailed documentation and reproduction steps.

Pay and Benefits

Salary: INR 500,000 - 800,000 annually

Key Requirements

•Extremely high attention to detail.
•Strong written and verbal communication skills.
•Clear, concise, and professional communication style.
•Ability to stay calm under pressure and handle sensitive customer situations.
•Familiarity with tools like Intercom, Slack, Notion, Google Sheets, and CRMs/support tooling

Experience:FintechWealth managementBrokerageBanking operations

Skills:Attention to detailCommunicationOwnershipCalm under pressureProblem-solving

Tech Stack:IntercomSlackNotionGoogle SheetsCRMs

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Paasa

Paasa is a company with limited publicly available information. Their website (paasa.com) provides minimal details, and their industry, size, funding and headquarters are not publicly disclosed.

Industry: Other

Website

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Paasa

2 months ago

Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer conversations across Intercom, email, WhatsApp, and calls.
•Resolve support tickets with speed, clarity, and empathy.
•Work closely with operations, engineering, and advisory teams to troubleshoot issues.
•Help customers with onboarding, remittances, deposits, withdrawals, tax reports, and platform navigation.
•Escalate bugs and operational issues with detailed documentation and reproduction steps.

Pay and Benefits

Salary: INR 500,000 - 800,000 annually

Key Requirements

•Extremely high attention to detail.
•Strong written and verbal communication skills.
•Clear, concise, and professional communication style.
•Ability to stay calm under pressure and handle sensitive customer situations.
•Familiarity with tools like Intercom, Slack, Notion, Google Sheets, and CRMs/support tooling

Experience:FintechWealth managementBrokerageBanking operations

Skills:Attention to detailCommunicationOwnershipCalm under pressureProblem-solving

Tech Stack:IntercomSlackNotionGoogle SheetsCRMs

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Paasa

Paasa is a company with limited publicly available information. Their website (paasa.com) provides minimal details, and their industry, size, funding and headquarters are not publicly disclosed.

Industry: Other

Website