Technical Support Engineer, Metronome

Stripe
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer empathy","Problem-solving","Written communication","Verbal communication","Technical communication"]

Work on the front lines as part of the Metronome technical support engineering team, providing world-class customer service for API-based billing integrations. Handle escalations in a ticketing system, use internal observability tools to diagnose customer-facing issues, and collaborate with engineering, customer success, solutions architecture, and growth. Build internal tools and documentation, help customers integrate best practices, and provide product feedback that shapes the roadmap.

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FursaFursa
Stripe
Stripe
21 hours ago

Technical Support Engineer, Metronome

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Work on the front lines as part of the Metronome technical support engineering team, providing world-class customer service for API-based billing integrations. Handle escalations in a ticketing system, use internal observability tools to diagnose customer-facing issues, and collaborate with engineering, customer success, solutions architecture, and growth. Build internal tools and documentation, help customers integrate best practices, and provide product feedback that shapes the roadmap.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical guidance to customers’ developers on integrating with APIs and using product functionality.
  • •Troubleshoot customer issues using internal observability tools; diagnose blockers and escalate with customer context to engineering.
  • •Develop internal tools to automate customer workflows not available in the product and feed back recurring patterns and feature gaps.
  • •Design and assist in implementing a comprehensive knowledge base for customers.
  • •Provide feedback to the product team on common challenges and help influence the product roadmap based on support learnings.

Key Requirements

  • •2+ years of work experience in a B2B customer-facing technical support organization or in engineering
  • •Ability to debug and triage bugs and escalations from customers
  • •Experience working closely with engineering teams and providing technical feedback on customer issues
  • •Strong written and verbal communication skills to explain complex technical concepts to customers
  • •Functional knowledge of SQL and experience writing scripts or internal tools using APIs
Experience:2+ yearsB2BEnterprise softwareStartups
Skills:Customer empathyProblem-solvingWritten communicationVerbal communicationTechnical communication
Languages:English
Tech Stack:APIsSQLTypeScriptPythonRubySlackTicketing systemsZendeskPylonFront

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor