Manager, Enterprise Operations

Mastercard
Pune
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Problem-solving","Troubleshooting","Communication","Organization","Interpersonal skills"]

Provide 24x7x365 technical operations support for Mastercard’s global infrastructure, partnering with customers to minimize impact during incidents and changes. Manage staff monitoring the environment and drive Incident and Change Management processes, including triage to resolution. Plan and implement network/environment changes, perform data and post-event analysis to improve performance, and coordinate multiple project efforts while delivering leadership, status reporting, and departmental budget and planning.

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FursaFursa
Mastercard
Mastercard
1 month ago

Manager, Enterprise Operations

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Provide 24x7x365 technical operations support for Mastercard’s global infrastructure, partnering with customers to minimize impact during incidents and changes. Manage staff monitoring the environment and drive Incident and Change Management processes, including triage to resolution. Plan and implement network/environment changes, perform data and post-event analysis to improve performance, and coordinate multiple project efforts while delivering leadership, status reporting, and departmental budget and planning.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide 24x7x365 technical operations support for Mastercard’s global infrastructure and minimize customer/internal impact.
  • •Manage infrastructure monitoring teams and act as a key stakeholder in incident and change management.
  • •Plan, coordinate, and implement change within the network environment.
  • •Perform data analysis and post-event analysis to determine performance and identify improvement areas.
  • •Provide leadership and supervision, including department planning, administration, financial/budget management, and status reporting.

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •People management experience.
  • •Advanced-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
  • •Expert-level ability to perform post-event analysis.
  • •Advanced UNIX scripting and tool monitoring, including JCL, MVS, and batch scheduling.
Experience:24x7 operationsControl center environment
Education:Bachelor's
Skills:Problem-solvingTroubleshootingCommunicationOrganizationInterpersonal skills
Tech Stack:UNIXMPLSRoutingSwitchingTunnelingUNIX scriptingTool monitoringJCLMVSBatch schedulingMainframeProduction ControlFile TransferSingle-MessageDual-MessageTandem technology

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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