Tapestry

1 month ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead floor supervision in a high-energy retail environment, driving personal and team sales while using KPI insights to improve results. Build client relationships through proactive outreach, set the tone for exceptional in-store and after-sales service, and support VIP retention. Coach and develop the team through onboarding, training, and performance feedback. Oversee store operational excellence including opening/closing, cash handling, POS transactions, inventory processes, and omni-channel/virtual selling initiatives.

Location: Ottawa

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices.
•Build client relationships via proactive outreach; ensure exceptional in-store and after-sales experiences and support VIP retention and repeat business.
•Coach the team on goals and performance; support recruitment, onboarding, role modeling, training, and development feedback to store leadership.
•Supervise store opening/closing procedures including cash handling, bank deposits, register operations, and facility securing (key-holding).
•Process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) and maintain stockroom organization; drive omni-channel/virtual selling and customer data capture.

Pay and Benefits

Salary: 20.5 - 26

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•Strong written and verbal communication skills, with strong attention to detail and the ability to multitask and prioritize.
•2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
•Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy, plus comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ yearsRetailLuxury retail

Skills:CommunicationCustomer focusLeadershipCoachingProblem-solvingInterpersonal savvyDrive for resultsLearning on the flyDealing with ambiguityCreativityCourageTeam buildingDiplomacy

Languages:English

Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSInventory transfersReceivingShipmentsRepairsDamagesOmni-channelVirtual sellingLive-stream shoppingSocial mediaClienteling systems

Company Brief

Tapestry

Industry: Luxury Goods

Website

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Tapestry

1 month ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ottawa

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices.
•Build client relationships via proactive outreach; ensure exceptional in-store and after-sales experiences and support VIP retention and repeat business.
•Coach the team on goals and performance; support recruitment, onboarding, role modeling, training, and development feedback to store leadership.
•Supervise store opening/closing procedures including cash handling, bank deposits, register operations, and facility securing (key-holding).
•Process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) and maintain stockroom organization; drive omni-channel/virtual selling and customer data capture.

Pay and Benefits

Salary: 20.5 - 26

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•Strong written and verbal communication skills, with strong attention to detail and the ability to multitask and prioritize.
•2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
•Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy, plus comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ yearsRetailLuxury retail

Skills:CommunicationCustomer focusLeadershipCoachingProblem-solvingInterpersonal savvyDrive for resultsLearning on the flyDealing with ambiguityCreativityCourageTeam buildingDiplomacy

Languages:English

Company Brief

Tapestry

Industry: Luxury Goods

Website