Team Manager - Life/Disability Insurance for Taguig

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Problem resolution","Communication","Time management","Multitasking"]

Lead an insurance claims support team to deliver high-quality service and operational excellence. You’ll maintain client and team communications, resolve issues, and drive improvements using data analysis. Manage training needs, ensure compliance with processes for disability and related leave programs, and coordinate with stakeholders on updates to promotions and program changes. Support day-to-day operational procedures and system usage to meet program expectations.

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FursaFursa
Sutherland
Sutherland
1 month ago

Team Manager - Life/Disability Insurance for Taguig

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead an insurance claims support team to deliver high-quality service and operational excellence. You’ll maintain client and team communications, resolve issues, and drive improvements using data analysis. Manage training needs, ensure compliance with processes for disability and related leave programs, and coordinate with stakeholders on updates to promotions and program changes. Support day-to-day operational procedures and system usage to meet program expectations.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Establish and maintain communication with clients and/or team members to understand needs and resolve issues.
  • •Develop strategies using accurate data reports and analysis to impact the bottom line.
  • •Identify training needs to equip staff with fundamental skills and knowledge.
  • •Apply detailed knowledge of Short-Term, Long-Term, FMLA, and State Leave processes related to Disability products.
  • •Ensure process compliance and adherence across team members, partners, and third-party providers, and collaborate with stakeholders on program updates.

Key Requirements

  • •3+ years’ experience as a team manager.
  • •3+ years’ experience in Disability or Life Insurance.
  • •3+ years’ experience in an Inbound Contact Center.
  • •Strong analytical skills to interpret data, identify trends, and drive improvements.
  • •Proficiency in MS Office applications and strong communication skills in a professional setting.
Experience:Disability insuranceLife insuranceInbound contact center
Education:Bachelor's
Skills:LeadershipProblem resolutionCommunicationTime managementMultitasking
Languages:English
Tech Stack:MS Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor