Manager, Commercial Account Management

LangChain
San Francisco
Workplace: OnsiteFull timeUSD 275,000+ annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Coaching","Communication","Commercial acumen","Relationship building","Customer advocacy"]

Lead and scale LangChain’s Commercial Account Management team in a player-coach capacity. Own portfolio-level retention and expansion, set renewal/expansion strategy and cadence, and build the playbooks, processes, and tools for onboarding through renewal. Coach account managers, monitor portfolio health and churn risk, and step into complex deals when needed. Partner cross-functionally with Product, RevOps, and Deployed Engineers while reporting key metrics to leadership.

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FursaFursa
LangChain
LangChain
6 days ago

Manager, Commercial Account Management

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead and scale LangChain’s Commercial Account Management team in a player-coach capacity. Own portfolio-level retention and expansion, set renewal/expansion strategy and cadence, and build the playbooks, processes, and tools for onboarding through renewal. Coach account managers, monitor portfolio health and churn risk, and step into complex deals when needed. Partner cross-functionally with Product, RevOps, and Deployed Engineers while reporting key metrics to leadership.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire, coach, and develop a team of commercial account managers, setting goals and feedback on pipeline management, negotiation, and customer relationships.
  • •Own rolling forecasts and consistently meet or exceed quarterly and annual retention and expansion targets across the portfolio.
  • •Build and refine playbooks, processes, and tools for the customer lifecycle from onboarding through renewal and expansion.
  • •Review portfolio health with the team to identify churn risk early and prioritize accounts and interventions.
  • •Get directly involved in complex renewals and expansion conversations, including commercial negotiation and deal structuring; also support quoting, procurement, contracts, and escalations.

Pay and Benefits

Salary: USD 275,000 annually
Perks:MedicalDentalVision401kPaid LeaveMeal Allowance

Key Requirements

  • •6+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Management, preferably in B2B SaaS.
  • •2+ years of experience directly managing or leading a team of quota-carrying reps (e.g., account managers or customer success managers).
  • •Track record of hitting team-level retention and expansion targets (e.g., gross renewal rate, net revenue retention).
  • •Strong coaching instincts to diagnose and improve negotiation and renewal performance.
  • •Strong commercial acumen managing complex, multi-stakeholder renewal and expansion cycles, with technical aptitude to explain AI/LLM product value.
Experience:6+ yearsB2B SaaSAI/MLDeveloper-first
Skills:CoachingCommunicationCommercial acumenRelationship buildingCustomer advocacy
Tech Stack:SalesforceCRMAILLM

Company Brief

LangChain
Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedIn