Implementation Analyst (Mandarin Speaking)

Visa
Manila
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Project management","Stakeholder management","Collaboration","Troubleshooting","Consultative communication"]

Manage Visa implementations for client institutions and processors, establishing project scope and documenting requirements for new and add-on Visa products. Lead moderately complex processing and change requests, coordinate internal and client resources, and troubleshoot installed-system issues with escalation to product and integration teams. Create and maintain detailed project plans, status reports, and issues logs while representing client operational requirements. Support service change, efficiencies, and biannual business enhancements.

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FursaFursa
Visa
Visa
1 day ago

Implementation Analyst (Mandarin Speaking)

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Last checked: 8 hours agoStatus: Live

Job Summary

Manage Visa implementations for client institutions and processors, establishing project scope and documenting requirements for new and add-on Visa products. Lead moderately complex processing and change requests, coordinate internal and client resources, and troubleshoot installed-system issues with escalation to product and integration teams. Create and maintain detailed project plans, status reports, and issues logs while representing client operational requirements. Support service change, efficiencies, and biannual business enhancements.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead project management of implementations for Visa client institutions and processors in an assigned region to meet customer expectations.
  • •Manage routine and non-routine, moderately complex processing and change requests, including support for client initiatives.
  • •Act as liaison for clients, providing problem management and proactive identification of processing efficiencies, service change support, and system enhancement support.
  • •Coordinate internal resources to meet Visa and client objectives and ensure processing system performance standards are met.
  • •Prepare and maintain detailed project plans, status reports, and issues logs, and report accomplishments and deliverables to management monthly.

Key Requirements

  • •2+ years of relevant professional experience with a Bachelor's degree, or an Advanced Degree (e.g., Master's, MBA, JD, MD, or PhD).
  • •Knowledge of banking, financial services, payments, fintech, or technical support operations.
  • •Project management skills to manage timelines, status reporting, risks, and issue resolution.
  • •Strong stakeholder management and collaboration skills to coordinate internal and external partners.
  • •Proficiency in Mandarin and/or Cantonese is a must-have.
Experience:2+ yearsFintechPaymentsBankingFinancial servicesTechnical support
Education:Bachelor's
Skills:Project managementStakeholder managementCollaborationTroubleshootingConsultative communication
Languages:MandarinCantonese
Tech Stack:ChatGPTMicrosoft CopilotAPIs

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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