Crh

9 hours ago

Customer Experience Specialist (Candiac, QC, CA, J5R 4W7)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Handle customer inquiries promptly and professionally, including quotes, orders, and follow-ups. Answer calls and respond to email requests, keeping customers updated on order status and changes. Manage customer relationships within a defined market base, create cases in NetSuite for issue resolution, and coordinate with transportation, planning, engineering, and sales. This entry-level role (~1–2 years) focuses on timely service, organization, and effective escalation handling.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Process submissions and support customers with quotes, orders, and related inquiries for a dedicated market.
•Answer calls and handle email inquiries, providing courteous, timely customer service.
•Inform customers of order status and advise them of any changes.
•Create cases in NetSuite for customer issue resolution and product design.
•Coordinate effectively with transportation, planning, engineering, and sales, and handle customer escalations respectfully.

Pay and Benefits

Perks:Health InsuranceDental

Key Requirements

•1-2 years of customer service experience in an office environment.
•Excellent interpersonal and oral/written communication skills.
•Comfortable using Excel.
•Detail oriented with the ability to multitask and organize/prioritize work effectively.
•Ability to work calmly in a fast-paced team environment and adapt to a changing work environment.

Experience:1-2 yearsManufacturingLogistics

Skills:CommunicationCustomer focusRelationship buildingTeamworkMultitaskingOrganizationAdaptabilityEscalation management

Tech Stack:ExcelMS OfficeNetSuite

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh