Customer Experience Specialist (Candiac, QC, CA, J5R 4W7)

Crh
Canada
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Customer focus","Relationship building","Teamwork","Multitasking","Organization","Adaptability","Escalation management"]

Handle customer inquiries promptly and professionally, including quotes, orders, and follow-ups. Answer calls and respond to email requests, keeping customers updated on order status and changes. Manage customer relationships within a defined market base, create cases in NetSuite for issue resolution, and coordinate with transportation, planning, engineering, and sales. This entry-level role (~1–2 years) focuses on timely service, organization, and effective escalation handling.

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Crh
Crh
1 month ago

Customer Experience Specialist (Candiac, QC, CA, J5R 4W7)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle customer inquiries promptly and professionally, including quotes, orders, and follow-ups. Answer calls and respond to email requests, keeping customers updated on order status and changes. Manage customer relationships within a defined market base, create cases in NetSuite for issue resolution, and coordinate with transportation, planning, engineering, and sales. This entry-level role (~1–2 years) focuses on timely service, organization, and effective escalation handling.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process submissions and support customers with quotes, orders, and related inquiries for a dedicated market.
  • •Answer calls and handle email inquiries, providing courteous, timely customer service.
  • •Inform customers of order status and advise them of any changes.
  • •Create cases in NetSuite for customer issue resolution and product design.
  • •Coordinate effectively with transportation, planning, engineering, and sales, and handle customer escalations respectfully.

Pay and Benefits

Perks:Health InsuranceDental

Key Requirements

  • •1-2 years of customer service experience in an office environment.
  • •Excellent interpersonal and oral/written communication skills.
  • •Comfortable using Excel.
  • •Detail oriented with the ability to multitask and organize/prioritize work effectively.
  • •Ability to work calmly in a fast-paced team environment and adapt to a changing work environment.
Experience:1-2 yearsManufacturingLogistics
Skills:CommunicationCustomer focusRelationship buildingTeamworkMultitaskingOrganizationAdaptabilityEscalation management
Tech Stack:ExcelMS OfficeNetSuite

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn