Fixed Term Associate - HR Help Center Coordinator

Discover Financial
Philippines
Workplace: OnsiteFull timeFunction: People, HR & TalentEducation: bachelorsSkills: ["Analytical skills","Customer focus","Oral communication","Written communication","Flexibility"]

Support HR Help Center operations by processing associate inquiries and concerns through HRIS, HR case ticketing tools, and a telephone platform. Resolve Tier 1 cases within agreed timelines, route and coordinate Tier 2 cases to the appropriate HR functions, and assist with logistics and administrative support for department programs. Participate in people development discussions and may be rotated across related HR sub-functions.

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Discover Financial
Discover Financial
2 months ago

Fixed Term Associate - HR Help Center Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live

Job Summary

Support HR Help Center operations by processing associate inquiries and concerns through HRIS, HR case ticketing tools, and a telephone platform. Resolve Tier 1 cases within agreed timelines, route and coordinate Tier 2 cases to the appropriate HR functions, and assist with logistics and administrative support for department programs. Participate in people development discussions and may be rotated across related HR sub-functions.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Entry level

Key Responsibilities

  • •Assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in assigned HR sub-functions such as the HR Help Center.
  • •Process associate concerns and inquiries via HRIS, HR case ticketing tools, and a telephone platform.
  • •Handle and resolve Tier 1 HR Help Center cases within agreed timelines following process standards and local work instructions.
  • •Coordinate and assign Tier 2 cases to appropriate HR functions, ensuring resolution within agreed timelines.
  • •Provide logistics/administrative assistance for department-wide programs/events and support people development discussions with line managers.

Key Requirements

  • •At least a college graduate, preferably in Psychology, Business Administration, or a related course.
  • •Fresh graduate or preferably with relevant work experience.
  • •Knowledge of HR Contact Center operations using Amazon Connect or another cloud contact system.
  • •Knowledge of HRIS tools such as Workday, SAP, or PeopleSoft.
  • •Knowledge of case ticketing tools such as Salesforce, ServiceNow, or Siebel; plus good communication skills and analytical/customer focus.
Education:Bachelor's
Skills:Analytical skillsCustomer focusOral communicationWritten communicationFlexibility
Tech Stack:Amazon ConnectWorkdaySAPPeopleSoftSalesforceServiceNowSiebelGsuiteHRISCase ticketingTelephone platformHR Case Ticketing ToolHRIS Tool

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn