Senior Travel Claims Technician (London, GB-LND, GB)
Zurich Insurance
London
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Negotiation","Relationship-building","Analytical thinking","Continuous improvement mindset"]Handle complex, high-value travel and medical assistance insurance claims for both Retail and Commercial portfolios. Review third-party cases above delegated authority, authorise urgent treatments and emergency repatriations, and make fair decisions aligned with policy terms, Zurich’s claims philosophy, and FCA Consumer Duty. Support complaint investigations, improve processes and service delivery, and partner with medical assistance providers and colleagues across Underwriting, Sales, Distribution, and Actuarial.
