Service Crew

Apparel Group
Saudi Arabia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Attention to detail","Urgency","Communication"]

Provide a warm, efficient guest experience by delivering excellent customer service, greeting guests promptly, and maintaining accuracy of orders at the front counter and drive-thru. Support store operations by preparing products according to training, following Always Fresh procedures, maintaining cleanliness and organization, and assisting with housekeeping and visual presentation standards. Follow sanitation, health & safety, and restaurant policies to ensure a safe, welcoming environment.

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Apparel Group
Apparel Group
2 years ago

Service Crew

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide a warm, efficient guest experience by delivering excellent customer service, greeting guests promptly, and maintaining accuracy of orders at the front counter and drive-thru. Support store operations by preparing products according to training, following Always Fresh procedures, maintaining cleanliness and organization, and assisting with housekeeping and visual presentation standards. Follow sanitation, health & safety, and restaurant policies to ensure a safe, welcoming environment.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver outstanding guest service by applying S.E.T. principles and providing prompt, warm greetings.
  • •Ensure order accuracy and execute service recovery for guest concerns or complaints.
  • •Prepare products according to training, follow Always Fresh procedures, and record required temperature checks in the log.
  • •Maintain the front counter and checkout areas clean, organized, stocked, and ready for rush periods.
  • •Perform cashiering tasks including receiving payments, issuing receipts/refunds/change, and maintaining compliance with health and safety standards.

Key Requirements

  • •Provide friendly, attentive guest service with strong product knowledge and accurate order handling.
  • •Greet guests promptly (front counter and drive-thru) and maintain speed of service targets.
  • •Follow operations standards for product preparation according to training and instructional materials.
  • •Use proper cashiering procedures to receive payments and issue receipts, refunds, and change correctly.
  • •Comply with health and safety legislation, sanitation guidelines, and required PPE use.
Skills:Customer serviceAttention to detailUrgencyCommunication

Company Brief

Apparel Group
Apparel Group is a global fashion and lifestyle retail conglomerate operating a portfolio of international and homegrown brands across store and online channels, managing franchising, wholesale and retail operations across the Middle East, Asia and beyond.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn