Senior Auto Adjuster | Complex Non-Injury Claims

USAA
Phoenix
Workplace: HybridFull timeUSD 57,970 - 97,820Function: Insurance & ActuarialExperience: 3+ yearsEducation: high_schoolSkills: ["Empathy","Proactive communication","Problem-solving","Decision-making","Ownership"]

Manage complex auto physical damage and liability claims from investigation through resolution, handling coverage disputes, disputed liability, comparative negligence, and total loss. Analyze policy language, evidence, damages, and applicable laws to make timely coverage and settlement decisions. Use Guidewire ClaimCenter and digital tools to document decisions, manage an active claims inventory, and deliver empathetic member service, including participation in catastrophe-response and on-call coverage when needed.

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FursaFursa
USAA
USAA
2 days ago

Senior Auto Adjuster | Complex Non-Injury Claims

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Manage complex auto physical damage and liability claims from investigation through resolution, handling coverage disputes, disputed liability, comparative negligence, and total loss. Analyze policy language, evidence, damages, and applicable laws to make timely coverage and settlement decisions. Use Guidewire ClaimCenter and digital tools to document decisions, manage an active claims inventory, and deliver empathetic member service, including participation in catastrophe-response and on-call coverage when needed.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss.
  • •Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions.
  • •Evaluate and negotiate first- and third-party physical damage claims within established settlement authority.
  • •Use Guidewire ClaimCenter, investigation resources, and digital collaboration tools to document decisions and advance claims efficiently.
  • •Proactively manage an assigned claims inventory and support workload surges/catastrophe response, including mandatory on-call dates and potential evening, weekend, and holiday work.
Travel: Medium travel

Pay and Benefits

Salary: USD 57,970 - 97,820
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid Leave

Key Requirements

  • •High school diploma or GED.
  • •3 years of recent auto claims adjusting experience, including auto liability claims involving coverage investigations, disputed liability, and comparative negligence.
  • •Experience independently managing an assigned auto claims inventory from investigation through resolution.
  • •Experience handling auto physical damage claims, including repair-related claim decisions and settlements.
  • •Acquire and maintain required insurance adjuster licensing within 90 days (three attempts); successful completion of a job-related assessment may be required.
Experience:3+ yearsAuto insuranceClaims adjustingInsurance
Education:High School
Skills:EmpathyProactive communicationProblem-solvingDecision-makingOwnership
Licenses:Adjuster license
Certifications:Insurance adjuster licensing
Tech Stack:Guidewire ClaimCenter

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn