Aon

1 month ago

Contact Center I Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Join Aon as a Contact Center I Representative in Kraków, hybrid role. You’ll be the first point of contact for clients, guiding them through benefits and resolving questions. Ideal for quick learners with strong English (C1) and excellent communication, you’ll collaborate with benefits specialists, use online tools to help clients select and manage their benefits, and develop your skills through training.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the first point of contact for clients’ benefits and provide guidance on their benefit questions.
•Assist clients in understanding and navigating employee benefit options and online tools.
•Collaborate with a team of benefits specialists to resolve client inquiries promptly.
•Learn and apply organizational processes for benefits recruitment, enrollment, and handling.
•Develop product and process knowledge through the initial training period and ongoing learning.

Key Requirements

•Excellent English – at least C1 (CEFR) since you’ll be using these languages every day.
•Strong communication skills – able to interact with customers and help them solve issues.
•Flexible and well-organized with good prioritization abilities.
•Up to 6 months of experience in a similar role would be useful.
•Ability to learn quickly and develop your business and product knowledge through training.

Experience:Employee benefits

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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