Team Leader KYC

Wahed Invest
Mumbai
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["People leadership","Coaching","Performance management","Risk-based decision-making","Stakeholder coordination"]

Lead the day-to-day delivery for an assigned KYC team, balancing workload capacity by volume, risk, complexity, aging, and SLA targets. Own team quality and controls by analyzing QC trends, driving calibration and corrective actions, and maintaining queue health. Provide people leadership through objectives, coaching, and performance management, while overseeing high-risk escalations and ensuring SOP adherence, training, and cross-jurisdiction readiness.

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Wahed Invest
Wahed Invest
1 week ago

Team Leader KYC

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead the day-to-day delivery for an assigned KYC team, balancing workload capacity by volume, risk, complexity, aging, and SLA targets. Own team quality and controls by analyzing QC trends, driving calibration and corrective actions, and maintaining queue health. Provide people leadership through objectives, coaching, and performance management, while overseeing high-risk escalations and ensuring SOP adherence, training, and cross-jurisdiction readiness.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day delivery for an assigned KYC team, ensuring efficient workload management, timely case completion, and implementation of approved operational changes.
  • •Plan and allocate work by volume, risk, complexity, aging, SLA, analyst capability, and jurisdiction coverage; monitor queues and prevent bottlenecks or breaches.
  • •Own team quality and controls by analyzing QC trends and root causes, driving calibration/coaching, and ensuring closure of audit/compliance/control findings.
  • •Provide people leadership via objectives, 1:1s, performance reviews, coaching, and development of Analysts/Senior Analysts and future SMEs.
  • •Oversee high-risk/exception/priority cases, validate escalation quality, provide decisions within delegated authority, and escalate material compliance, policy, financial-crime, or systemic concerns.

Key Requirements

  • •Bachelor's degree in Finance, Commerce, Business, Economics, Law, Compliance or a related field; KYC/AML or financial-crime/compliance/risk certification is advantageous.
  • •4-6+ years of relevant experience in KYC, AML, CDD/EDD, financial-crime operations, banking, fintech, or financial services.
  • •People-management or team-leadership experience (3+ years preferred), including ownership of quality, productivity, backlog, and SLA/TAT performance.
  • •Hands-on experience with complex KYC/AML escalations and exposure to process improvement, automation, multi-jurisdiction operations, or new-country/product launches.
  • •Strong working knowledge of KYC/AML, customer risk assessment, sanctions, PEP/adverse media screening, identity verification, fraud/financial-crime risk, SOPs, and performance management.
Experience:FintechBankingFinancial servicesKYCAMLFinancial-crime operations
Education:Bachelor's
Skills:People leadershipCoachingPerformance managementRisk-based decision-makingStakeholder coordination
Tech Stack:KYC platformsScreeningCase-managementBusiness intelligence toolsReporting systemsAutomation technologiesUAT

Company Brief

Wahed Invest
Provides a Shariah-compliant robo-advisory platform offering halal investment portfolios, automated investing, and financial planning tools for Muslim and ethical investors across multiple markets.
Industry: Wealth Management
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2015
WebsiteLinkedIn